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Hillsborough County Government

Systems Software Manager (#SYSFTMGENW) GENW
$33.43-$53.08 Hourly / $5,794.53-$9,200.53 Monthly / $69,534.40-$110,406.40 Yearly


Performs managerial and supervisory duties by overseeing and coordinating staff members responsible for the design, programming, and maintenance of operating and communications system software.


Graduation from an accredited four year degree granting college or university with a major in a data processing field; and
Four years of experience in communications systems software programming.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Extensive knowledge of software applications; installation, operation, testing, and maintenance methods and techniques.
  • Extensive knowledge of current computer hardware and software characteristics and features.
  • Considerable knowledge of systems analysis processes.
  • Considerable knowledge of operating system software.
  • Working knowledge of agency standards for hardware and/or software.
  • Working knowledge of computer technical publications and reference material.
  • Skill in communicating technical information to non-technical users
  • Skill in systematic problem solving.
  • Skill in developing, reviewing and editing documentation.
  • Skill in the use of mainframe, mini or network hardware and software.
  • Ability to detect, analyze and solve routine hardware and complex software problems.
  • Ability to work effectively with others.
  • Ability to plan, organize, and supervise the work of others.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Manages staff engaged in software support functions related to the design, programming, and maintenance of operating and communications systems.
  • Directs staff in the analyses of vendor supplied software and determines optimum configuration for hardware and software interfaces.
  • Functions as the inhouse specialist providing technical expertise on hardware and software capabilities.
  • Ensures that user needs and requirements are properly interfaced within broad parameters and capabilities of system configurations.
  • Provides expert level consulting to agency and department management and users in planning, acquiring, and utilizing data processing hardware and software.
  • Identifies, develops and implements projects and initiatives to meet business systems and software needs.
  • Ensures business continuity and disaster recovery in accordance with standard practices and policies.
  • Performs other related duties as required.

CLASS: SYSFTMGENW; EST: 1/23/1998; REV: 8/30/2013;