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Hillsborough County Government

Systems Software Manager (#SYSFTMCLKW) CLKW
$38.35-$60.89 Hourly / $6,647.33-$10,554.27 Monthly / $79,768.00-$126,651.20 Yearly


Performs managerial and supervisory duties by overseeing and coordinating staff members responsible for the design, programming, and maintenance of operating and communications system software.


A Bachelor's degree in a data processing field; and
Four years of experience in communications systems software programming. 

An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Extensive knowledge of software applications; installation, operation, testing, and maintenance methods and techniques.
  • Extensive knowledge of current computer hardware and software characteristics and features.
  • Considerable knowledge of systems analysis processes.
  • Considerable knowledge of operating system software.
  • Working knowledge of agency standards for hardware and/or software.
  • Working knowledge of computer technical publications and reference material.
  • Skill in communicating technical information to non-technical users.
  • Skill in systematic problem solving.
  • Skill in developing, reviewing and editing documentation.
  • Skill in the use of mainframe, mini or network hardware and software.
  • Ability to detect, analyze and solve routine hardware and complex software problems.
  • Ability to work effectively with others.
  • Ability to plan, organize, and supervise the work of others.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages staff engaged in software support functions related to the design, programming, and maintenance of operating and communications systems.
  • Directs staff in the analyses of vendor supplied software and determines optimum configuration for hardware and software interfaces.
  • Functions as the inhouse specialist providing technical expertise on hardware and software capabilities.
  • Ensures that user needs and requirements are properly interfaced within broad parameters and capabilities of system configurations.
  • Provides expert level consulting to agency and department management and users in planning, acquiring, and utilizing data processing hardware and software.
  • Identifies, develops and implements projects and initiatives to meet business systems and software needs.
  • Ensures business continuity and disaster recovery in accordance with standard practices and policies.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: SYSFTMCLKW; EST: 8/19/2013 2:25:00 PM; REV: 8/30/2013;