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Hillsborough County Government

Systems Coordinator (#SYSCDRCLKO) CLKO
$22.49-$35.69 Hourly / $3,898.27-$6,186.27 Monthly / $46,779.20-$74,235.20 Yearly




JOB OVERVIEW

Performs duties coordinating the activities of computer system operations within an organization or with other organizations.

MINIMUM QUALIFICATIONS

A Bachelor's degree; and
Two years of experience with an Information Technology or Data Processing function or vendor- troubleshooting and coordinating the resolution of complex hardware and software problems; coordinating the installation of new hardware and software; and upgrades to existing systems.

Or
An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Considerable knowledge of specific capabilities, functions, and operations of computer software and hardware currently used by the agency(ies) served.
  • Considerable knowledge of the functions and responsibilities of the department or agency served or other departments and agencies supported.
  • Working knowledge of general procedures and processes used in data processing.
  • Ability to troubleshoot basic computer problems and derive solutions.
  • Ability to train others.
  • Ability to develop and implement operating procedures to meet changing requirements.
  • Ability to create general solutions to data processing problems.
  • Ability to work effectively with others.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to operate computers and associated software and hardware.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Coordinates and expedites data processing activities within own organization or with other organizations.
  • Consults with department's managerial and/or computer personnel to clarify intent of programs, determine extent of automatic programming and coding techniques to use, point out problems, and suggest changes.
  • Coordinates work with clients to assure their needs are satisfied.
  • Recommends procedures and policies governing the use of computer hardware and software including operational priorities.
  • Develops reports using report writer software to provide information to management and staff for decision making.
  • Trains personnel in the use of computer software and hardware.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: SYSCDRCLKO; EST: 8/19/2013 2:22:00 PM; REV: 8/19/2013 2:22:00 PM;