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Hillsborough County Government

Senior Veterans Service Officer (#SRVTOFGENO) GENO
$19.60-$31.11 Hourly / $3,397.33-$5,392.40 Monthly / $40,768.00-$64,708.80 Yearly


Performs and supervises duties interviewing and processing benefit eligibility claims for veterans, their survivors and dependents, and other interested parties.


An Associate’s degree from an accredited college or university and;

Three years as a Veterans Services Officer.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Be a veteran who served as a member of the U.S. Armed Services during a period of war, as defined in Title 38, U.S.C. with at least eighteen months of active duty military service who separated under honorable conditions, or be the surviving spouse of any such veteran.


Be an honorably discharged wartime veteran who was discharged for service connected or aggravated medical reasons before serving eighteen months of active duty who either completed a tour of duty other than active duty for training, regardless of the length of the tour, or who satisfied his/her military obligation in a manner other than active duty for training or reserve duty.

Must be have a professional accredition by a national Veterans organization such as American Legion, Veterans of Foreign Wars, Disabled American Veterans, Florida Department of Veterans Affairs. Must have the authority to assist veterans before the board of Veterans Appeals.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of Federal, State, and County laws and regulations related to veterans's benefits and the standard policies for processing claims under appropriate laws.
  • Knowledge of the offices established for the purpose of providing assistance to Veterans such as the Veterans Administration and verious state and local Veterans offices.
  • Knowledge of medical terms and procedures.
  • Knowledge of interviewing and counseling techniques.
  • Ability to effectively coach and supervise subordinate staff and coordinate activities and services provided by the Division to which assigned.
  • Ability to interpret and explain laws and regulations applying to Veterans benefits in language understood by Veterans or their families.
  • Ability to communicate effectively both orally and in writing.
  • Ability to work effectively with others.
  • Ability to make group presentations.
  • Ability to handle confidential information.
  • Ability to collect, organize and analyze data to develop logical conclusions.
  • Ability to maintain work related records and prepare reports.



Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Supervises and trains Veteran Service Officers.
  • Performs case by case quality control functions such as auditing case actions, reviewing documentation to ensure accuracy and procedure compliances, and reviewing veterans claims.
  • Provides consultation and guidance to Veteran Service Officers on complex case situations, emergencies, or cases which require higher level decisions.
  • Manages satellite offices independent of close supervision.
  • Reviews amendments and/or policy changes to Title 10/38 U.S. Code 38 CFT regulations, VA program guides and VA rating schedules, ensuring all Veteran Service Officers are informed or relevant information.
  • Ensures all Veteran Service Officers are up-to-date regarding training and certifications.
  • Reviews and processes claims based on military service involving death, compensation, pension, hospitalization, insurance, outpatient treatment, educational assistance, and other related claims and forwards them to appropriate agencies
  • Refers veterans, their survivors, dependents, and other interested parties to Federal, State, or County agencies for services.
  • Attends community based meetings with stakeholders and providers and acts as agency representative.
  • Promotes and maintains public relations with governmental and service organizations and conducts presentations to veterans, civic groups, and allied agenies on Veterans rights, privileges, and benefits.
  • Interviews veterans, their survivors and dependents, and other interested parties to determin their benefit eligibility entitlement under Federal, State, and County laws and regulations.
  • Conducts field visits as necessary for disabled applicants to initiate or follow up on claims for benefits.
  • Maintains client history and completes applications for submission to the Federal VA.
  • Performs other related duties as required.  

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.