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Hillsborough County Government

Senior Social Services Specialist (#SRSSSPGENK) GENK
$15.15-$24.06 Hourly / $2,626.00-$4,170.40 Monthly / $31,512.00-$50,044.80 Yearly


Performs information gathering and dissemination duties to assist in determining client eligibility to receive benefits; and to develop case plans for providing benefits under public social services programs.


Graduation from high school or possession of a GED Certificate; and
One year of experience interacting with clients in a social services environment gathering and providing information and developing case plans.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Working knowledge of Federal, State, County, and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
  • Some knowledge of generally accepted social service case management procedures.
  • Skill in interviewing clients to identify deficiencies in elementary personal, legal, social, economic, and health needs.
  • Skill in dealing with social service clients under stressful situations.
  • Skill in conducting speech, hearing, and other routine physical tests and documenting findings.
  • Ability to work effectively with others.
  • Ability to collect and compare data to established guidelines.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use a computer terminal to quickly and accurately enter data.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Interviews clients on the job site or through home visits, reviews documents, investigates, researches and completes forms to acquire a more than limited amount of readily available financial and other information which may be used for comparing against a variety of standards to determine eligibility for financial, medical, interment, head start, job placement, legal representation or other socioeconomic or health program.
  • Collaborates with clients to develop, implement and followup on holistic socioeconomic case plans that address vocational, occupational, housing, food, and health needs; provide for continuity of care, effective service and progress toward self sufficiency.
  • Provides some social service program information to clients.
  • Provides some social services directly to clients where program eligibility may be determined through established guidelines; refers clients to others where program eligibility requires more indepth analysis; or refers clients to internal or external service providers.
  • Schedules and administers client health screenings, coordinates client transportation needs, schedules meetings and public workshops, and monitors the status of these activities.
  • Schedules meetings of clients, neighborhood groups, social services providers, and public officials to provide an opportunity for the exchange of information.
  • Obtains information from service providers to authorize payment for their services.
  • Performs data entry, report writing, filing, mail handling, photocopying, distribution, record keeping and other clerical duties.
  • May supervise the work of others by assigning and reviewing work.
  • Performs other related duties as required.

CLASS: SRSSSPGENK; EST: 6/18/1997; REV: 7/31/2012;