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Hillsborough County Government

Senior Software Specialist (#SRSFTSGENU) GENU
$29.38-$46.63 Hourly / $5,092.53-$8,082.53 Monthly / $61,110.40-$96,990.40 Yearly




JOB OVERVIEW

Performs technical duties designing, purchasing, programming, implementing, and maintaining a variety of hardware and software running on networked personal computers, mini computers and/or mainframe computers.

MINIMUM QUALIFICATIONS

A Bachelor’s Degree from an accredited college or university with a major in a computer technology field; and

Three years of experience installing, configuring and supporting computer hardware and software technologies; and

Possession of a valid Driver License.

 

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Extensive knowledge of software applications installation, operation, testing, and maintenance methods and techniques.
  • Extensive knowledge of current computer hardware and software characteristics and features.
  • Considerable knowledge of systems analysis.
  • Considerable knowledge of operating system software.
  • Working knowledge of agency standards for hardware and/or software.
  • Working knowledge of computer technical publications and reference material.
  • Skill in communicating technical information to non-technical users.
  • Skill in systematic problem solving.
  • Skill in developing, reviewing and editing documentation.
  • Skill in the use of mainframe, mini or network hardware and software.
  • Ability to detect, analyze and solve routine hardware and complex software problems.
  • Ability to establish and maintain effective working relationships with others within and outside the organization and work collaboratively in a team environment.
  • Ability to plan, organize, and supervise the work of others.

REPRESENTATIVE DUTIES

NOTE: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Analyzes, develops, and maintains existing software, proposed modifications, and new software packages for impact on current operating systems.
  • Organizes, plans, and schedules the implementation of new hardware systems and enhanced software packages.
  • Prepares and conducts instructional packages designed to train assigned personnel on new technologies.
  • Identifies and documents standards for hardware and systems software operations.
  • Coordinates with vendors and users on identification of hardware and software problems and system modifications or enhancements.
  • Measures systems performance for optimization of systems and applications software packages.
  • May perform as a team leader on large, complex systems projects.
  • Supports department and function specific automated programs, multiple operating systems and ensures access to the internet.
  • Manages computer inventory and sets-up and maintains images for workstations, laptops, tablets etc.
  • Drives a vehicle to remote locations to deliver, pick up, install and/or troubleshoot equipment problems.
  • Performs other related duties as required.

CLASS: SRSFTSGENU; EST: 1/23/1998; REV: 2/3/2012;