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Hillsborough County Government

Senior Public Relations/Info Specialist (#SRPRISGENJ) GENJ
$14.22-$22.59 Hourly / $2,464.80-$3,915.60 Monthly / $29,577.60-$46,987.20 Yearly


Performs senior level informational and referral duties to assist the public in locating and accessing various services provided by the County and other community agencies.


Graduation from a high school or possession of a GED Certificate; and
Three years of experience working in a public contact capacity.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of County and community resources and of available information and service sources.
  • Considerable knowledge of office practices and procedures.
  • Skill in making presentations to groups.
  • Ability to deal courteously and effectively with the public.
  • Ability to plan, organize and supervise the work of other employees.
  • Ability to communicate effectively both orally and in writing.
  • Ability to operate general office equipment.
  • Ability to work effectively with others.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Plans, supervises and assigns guides or hosts for the presentation of orientations and tours.
  • Prepares or obtains handouts, brochures and other promotional material for use during presentations and tours.
  • Makes arrangements for tours through installations, in or around equipment, or on board vessels, aircraft and similar facilities by maintaining liaison with agency/ department officials.
  • Invites and schedules speakers for special events and programs.
  • Speaks to civic, governmental and other interested groups concerning County programs, services and facilities.
  • Receives and tracks complaints, requests and inquiries and coordinates actions to achieve prompt and satisfactory resolution.
  • Assists the public in accessing County services.
  • Compiles data and participates in preparing statistical analyses and reports of activities and achievements.
  • Directs and participates in the preparation and publication of various manuals, reports, pamphlets and brochures for use during presentations and tours.
  • Supervises, trains and participates in the hiring of¬†subordinate staff, volunteers and student interns.¬†
  • Operates various types of equipment and office machines as necessary.
  • Performs other related duties as required.

CLASS: SRPRISGENJ; EST: 7/30/1992; REV: 10/20/2011;