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Hillsborough County Government

Senior Program Coordinator (#SRPGCOCBDO) CBDO
$21.94-$38.04 Hourly / $3,802.93-$6,593.60 Monthly / $45,635.20-$79,123.20 Yearly


Performs full performance professional-level work implementing, administering, and developing complex program activities and functions and provides technical expertise to program staff, other agencies, the community, and program participants.


A Bachelor's degree with a major in Business Administration, or a Social or Behavioral Sciences field; and
Two years of experience managing fiscal and administrative projects, programs or activities.

An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals


  • Considerable knowledge of the functions, activities, requirements and objectives of the department to which assigned
  • Considerable knowledge of providers of children’s services available in Hillsborough County
  • Ability to expertly utilize Microsoft Office suite of software programs and other computer applications
  • Strong customer service skills
  • Ability to plan, organize and implement complex projects
  • Ability to maintain a high volume of work and multi-task
  • Ability to maintain a large database of information
  • Ability to communicate effectively both orally and in writing
  • Ability to establish and maintain effective working relations with others within and outside own organization
  • Ability to use initiative, and exercise sound judgment


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages a provider network of traditional and non-traditional service providers.
  • Manages network service provider credentialing system. 
  • Reviews individual authorizations (ASO budget items) submitted by ASO case managers. 
  • Develop and manage contracts with providers in the network. 
  • Provides training consultation and technical assistance to case managers, supervisors, and providers. 
  • Processes provider invoices and resolves problems related to invoices. 
  • Ensures compliance with ASO policies and procedures and fiscal documentation requirements. 
  • Prepares financial reports and invoices for ASO funders. 
  • Conducts quality management activities and programmatic site visits. 
  • Reviews existing procedures for compliance and formulates new procedures if required. 
  • Receives, formulates, executes, and expedites special projects and assignments. 
  • Performs other related duties as required.  

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.