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Hillsborough County Government

Senior Program Coordinator (#SRPGCOCBDO) CBDO
$21.94-$38.04 Hourly / $3,802.93-$6,593.60 Monthly / $45,635.20-$79,123.20 Yearly




JOB OVERVIEW

Performs full performance professional-level work implementing, administering, and developing complex program activities and functions and provides technical expertise to program staff, other agencies, the community, and program participants.

MINIMUM QUALIFICATIONS

A Bachelor's degree with a major in Business Administration, or a Social or Behavioral Sciences field; and
Two years of experience managing fiscal and administrative projects, programs or activities.

Or
An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

JOB SPECIFIC COMPETENCIES

  • Considerable knowledge of the functions, activities, requirements and objectives of the department to which assigned
  • Considerable knowledge of providers of children’s services available in Hillsborough County
  • Ability to expertly utilize Microsoft Office suite of software programs and other computer applications
  • Strong customer service skills
  • Ability to plan, organize and implement complex projects
  • Ability to maintain a high volume of work and multi-task
  • Ability to maintain a large database of information
  • Ability to communicate effectively both orally and in writing
  • Ability to establish and maintain effective working relations with others within and outside own organization
  • Ability to use initiative, and exercise sound judgment

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages a provider network of traditional and non-traditional service providers.
  • Manages network service provider credentialing system. 
  • Reviews individual authorizations (ASO budget items) submitted by ASO case managers. 
  • Develop and manage contracts with providers in the network. 
  • Provides training consultation and technical assistance to case managers, supervisors, and providers. 
  • Processes provider invoices and resolves problems related to invoices. 
  • Ensures compliance with ASO policies and procedures and fiscal documentation requirements. 
  • Prepares financial reports and invoices for ASO funders. 
  • Conducts quality management activities and programmatic site visits. 
  • Reviews existing procedures for compliance and formulates new procedures if required. 
  • Receives, formulates, executes, and expedites special projects and assignments. 
  • Performs other related duties as required.  

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: SRPGCOCBDO; EST: 2/13/2018; REV: ;