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Hillsborough County Government

Senior Library Technical Assistant (#SRLTASGENK) GENK
$15.15-$24.06 Hourly / $2,626.00-$4,170.40 Monthly / $31,512.00-$50,044.80 Yearly




JOB OVERVIEW

Performs supervisory paraprofessional library duties and provides on-site independent computer technical support to maintain and improve timely and effective customer service to Library customers.

MINIMUM QUALIFICATIONS

An Associate's from an accredited college or university; and
One year of experience as a Library Technical Assistant, providing automation training, installing computers and peripheral equipment, loading and configuring standard software packages, and troubleshooting routine computer hardware and software problems.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and
Possession of a valid Driver License.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Thorough knowledge of routine maintenance requirements and how to troubleshoot library automated systems and personal computers.
  • Working knowledge of library services, practices and techniques.
  • Working knowledge of instructional course development and classroom presentation methods and techniques.
  • Working knowledge of basic mathematical functions, including counting money.
  • Skill in the operation and basic maintenance of computers, office equipment and audiovisual equipment.
  • Ability to plan, organize, and supervise the work of others.
  • Ability to install, test and perform routine maintenance on computer equipment.
  • Ability to understand, interpret and explain technical solutions to users.
  • Ability to develop, schedule, coordinate and conduct training courses that achieve training objectives.
  • Ability to measure training effectiveness and recommend improvements.
  • Ability to work effectively with others.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use a computer and related software.
  • Ability to follow oral and written instructions.
  • Ability to maintain work related records and prepare reports.
  • Ability to accurately sort, file and/or retrieve material using alphabetical, numerical and chronological systems.
  • Ability to lift, push or handle library materials weighing up to 20 pounds.
  • Ability to stand, bend and kneel.
  • Ability to stand, sit and walk for extended periods of time.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Supervises the work of paraprofessional library staff by scheduling, assigning and/or reviewing work, providing training and coaching, and evaluating performance.
  • Monitors and leads ongoing automation training and other related computer training for staff and public.
  • Performs routine testing and maintenance of computer software, hardware and peripheral equipment to minimize down time and to allow customers maximum computer usage during library operating hours.
  • Assists customers in the use of the library, focusing in helping them navigate the on-line catalog, Internet, computer databases and reference materials.   
  • Supervises circulation duties including; checking library materials in and out, registering new customers, issuing library cards and collecting fines.
  • Monitors customer’s computer usage to ensure adherence to departmental computer use guidelines.
  • Assists Librarians in drafting circulation policy based on working knowledge of the Integrated Library System circulation module.
  • Acts as technical advisor to Librarian and advises when repairs and maintenance are needed to computers and associated equipment to maintain and improve timely and effective customer service to Library customers.
  • Reviews websites and trade journals for up to date information on changes in computer literacy programs.
  • Assumes in-charge responsibilities of the functions or branch, as required.
  • Performs other related duties as required.

CLASS: SRLTASGENK; EST: 4/20/2011; REV: ;