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Hillsborough County Government

Senior Field Collector (#SRFDCOGENK) GENK
$15.15-$24.06 Hourly / $2,626.00-$4,170.40 Monthly / $31,512.00-$50,044.80 Yearly




JOB OVERVIEW

Performs and oversees investigative, enforcement and collection activities pertaining to delinquent utility accounts and/or taxes.

MINIMUM QUALIFICATIONS

An Associate's or higher degree from an accredited college or university; and
One year of experience investigating delinquent accounts and collecting money from account holders; and
Possession of a valid Driver License.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Considerable knowledge of laws, ordinances and regulations affecting delinquent account investigations and collections.
  • Considerable knowledge of delinquent account investigation and collection techniques.
  • Working knowledge of geographical locations in Hillsborough County.
  • Ability to understand and apply the provisions of ordinances and regulations
  • Ability to use a computer terminal and related software.
  • Ability to prioritize work
  • Ability to follow established procedures.
  • Ability to follow oral and written instructions.
  • Ability to work effectively with others.
  • Ability to plan, organize and oversee the work of others.
  • Ability to work with antagonistic persons or the public under adverse conditions.
  • Ability to keep accurate records and prepare reports.
  • Ability to safely operate a motor vehicle.
  • Ability to work outside in a sub-tropical climate and adverse weather conditions.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Schedules and oversees the work of subordinates engaged in monitoring and enforcing compliance with utility collection laws, ordinances, and regulations.
  • Trains new personnel.
  • Reviews and investigates nonpayment of utility bills to determine if required criteria for establishing payment agreements have been satisfied.
  • Collects or assists subordinate staff with the collection of delinquent accounts.
  • Recommends and coordinates legal action with the State Attorney's office prior to the seizure and sale of property for delinquent accounts.
  • Maintains records and prepares reports of collection activities.
  • Performs other related duties as required.

CLASS: SRFDCOGENK; EST: 7/6/1998; REV: 1/23/2012;