Performs trainee duties assisting customers with accounts, services and transactions; responding to questions; and investigating complaints under the guidance of a senior person.
Graduation from high school or possession of a GED Certificate.
A passing score on multiple-choice test number 84.
A test preparation guide can be downloaded by clicking here.
A passing score on a data entry test at 75 gross keystrokes per minute with 90% accuracy.
JOB SPECIFIC COMPETENCIES
Note: To be acquired during the training period.
Note: Incumbents function in a trainee capacity to gain proficiency in the duties listed below and become eligible for promotion to Senior Customer Service Representative.
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.
CLASS: SRCSVCGNTG; EST: 9/20/2000; REV: 10/3/2011;