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Hillsborough County Government

Special Needs Trnsptn Coord (#SPNTSPGENI) GENI
$13.38-$21.25 Hourly / $2,319.20-$3,683.33 Monthly / $27,830.40-$44,200.00 Yearly


Performs supervisory duties coordinating the specialized transportation needs of transportation disadvantaged clients.


Graduation from high school or possession of a GED Certificate; and

Two years of experience scheduling or dispatching vehicles; or

Two years of work experience operating a bus, mini-bus, a van transporting passengers or a light passenger vehicle for hire.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Possession of a valid Driver License.  


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of the functions, activities, requirements and objectives of the Specialized Transportation Program and related assistance programs.
  • Working knowledge of the use and operation of computer aided dispatch and communication systems.
  • Working knowledge of basic vehicle mechanical functions and maintenance.
  • Working knowledge of disabilities of eligible clients and related transportation needs.
  • Working knowledge of Hillsborough County roads, streets and traffic patterns.
  • Skill in the use of computer aided dispatch and two way radio systems.
  • Skill in the application of first aid and CPR.
  • Ability to plan, organize, supervise and evaluate the work of others.
  • Ability to analyze and modify routes to maximize operational efficiency.
  • Ability to foresee and resolve problems.
  • Ability to communicate effectively both orally and in writing.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Supervises the work of subordinate staff by assigning and reviewing work, providing training and counseling, and evaluating performance.
  • Responds to and investigates accidents, incidents and complaints involving drivers or clients and takes or recommends corrective action.
  • Arranges operation and maintenance schedules to maximize vehicle availability.
  • Researches, maintains and prepares reports concerning vehicle usage, maintenance history, client information and driver performance.
  • Substitutes for Dispatcher or Minibus Driver as required.
  • Coordinates with dispatchers, drivers and schedulers to alter routes and schedules.
  • Operates computer aided dispatch system to enter and retrieve
  • Coordinates with outside vendors for installation, repair, inspection or replacement of wheelchair lifts.
  • Coordinates evacuation of special needs clients in the event of an emergency.
  • Attends State training programs, testing programs, first aid courses and other seminars in order to train staff on new or revised Paratransit procedures.
  • Performs other related duties as required.

CLASS: SPNTSPGENI; EST: 2/17/1999; REV: 6/26/2012;