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Hillsborough County Government

Social Services Specialist (#SLSVSPGENI) GENI
$13.38-$21.25 Hourly / $2,319.20-$3,683.33 Monthly / $27,830.40-$44,200.00 Yearly




JOB OVERVIEW

Performs information gathering and dissemination duties to assist in determining client eligibility to receive benefits under public social services programs.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and
One year of experience interacting with clients in an office environment to gather and provide information.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Some knowledge of applicable Federal, State, County and community social service programs, policies and procedures.
  • Skill in interviewing clients to identify deficiencies in elementary personal, legal, social, economic, and health needs.
  • Skill in conducting speech, hearing, and other routine physical tests and documenting findings.
  • Ability to work effectively with others.
  • Ability to collect and compare data to standards.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use a computer terminal to quickly and accurately enter data.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Interviews clients, reviews documents and completes forms to acquire a limited amount of readily available financial and other information which may be used for comparison against elementary standards to determine eligibility for basic social services programs.
  • Provides elementary social services program information to clients.
  • Provides elementary social services directly to clients where program eligibility is easily determined; or refers clients to others where program eligibility requires more indepth analysis.
  • Schedules and administers client health screenings, coordinates client transportation needs, schedules meetings and public workshops, and maintains followup on the status of these activities.
  • Obtains information from service providers to authorize payment for their services.
  • Performs telephone answering, filing, mail handling, photocopying, distribution, record keeping and other clerical duties.
  • Performs other related duties as required.

CLASS: SLSVSPGENI; EST: 6/18/1997; REV: 7/30/2012;