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Hillsborough County Government

Senior Business Analyst (#SBUSANGENQ) GENQ
$22.23-$35.30 Hourly / $3,853.20-$6,118.67 Monthly / $46,238.40-$73,424.00 Yearly


Performs highly technical and supervisory professional duties analyzing and developing improved managerial policies, practices, methods, procedures, and organizational structures. Duties involve providing and coordinating responsible technical and professional assistance to departments and agencies by reviewing and independently analyzing a variety of complex organizational structures, procedures, and existing programs to include identifying areas where corrective action should be implemented.


Graduation from an accredited four year degree granting college or university; and
Three years of experience in the development, implementation, and evaluation of business methods and procedures.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of management principles, practices and procedures.
  • Considerable knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.
  • Considerable knowledge of analysis and research techniques, methods and procedures.
  • Considerable knowledge of English spelling, grammar and punctuation.
  • Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
  • Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
  • Ability to use considerable initiative and exercise sound judgment in making conclusive recommendations based on business needs.
  • Ability to communicate effectively and persuasively, both verbally and in writing.
  • Ability to participate effectively in the formulation of departmental policies and procedures.
  • Ability to work effectively with others.
  • Ability to set priorities, meet deadlines and multi-task.
  • Ability to use a computer and related software.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Functions as project coordinator in conducting major management system review projects involving work measurement studies, management control, plans of service, methods analysis, and other aspects of operational audits.
  • Reviews complex system and organizational difficulties, determines procedures to be followed, and assigns appropriate personnel to various study tasks.
  • Performs highly complex independent research studies and makes conclusive recommendations.
  • Develops appropriate procedures necessary for the analysis of budgeted and allocated resources to facilitate the review and evaluation of department activities.
  • Provides administrative assistance to department/agency directors in the installation of new management procedures and techniques.
  • Performs other related duties as required.

CLASS: SBUSANGENQ; EST: 1/17/1974; REV: 7/15/2011;