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Hillsborough County Government

Receptionist (#RECEPTGEND) GEND
$10.06-$15.96 Hourly / $1,743.73-$2,766.40 Monthly / $20,924.80-$33,196.80 Yearly




JOB OVERVIEW

Performs duties greeting and directing callers or visitors to the appropriate persons or destinations.

MINIMUM QUALIFICATIONS

Completion of the ninth grade; and
One year of clerical experience which involved public contact.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

TESTING REQUIREMENTS

A passing score on multiple-choice test number 85.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Some knowledge of general office policies, practices and procedures.
  • Some knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
  • Ability to operate telephone switchboard equipment.
  • Ability to locate offices or individuals promptly through directories or other information sources.
  • Ability to follow oral and written instruction.
  • Ability to follow established procedures.
  • Ability to work effectively with others.
  • Ability and willingness to answer the telephone efficiently, clearly and courteously.
  • Ability to tactfully deal with the public, including irate callers/visitors.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems.
  • Ability to type.
  • Ability to operate a computer to enter and retrieve information.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Answers telephone calls in a courteous and efficient manner, routes incoming calls to appropriate persons or offices or takes messages.
  • Places and records long distance calls.
  • Greets visitors, determines the purpose of their visit, directs them to desired location or notifies appropriate staff.
  • Schedules appointments for visitors with department or agency personnel.
  • Responds to inquiries such as those concerning office contacts and locations by providing current information.
  • Maintains manual or computerized organizational listings, personnel directories and other reference guides.
  • Receives, sorts and distributes incoming and outgoing mail.
  • Performs a variety of clerical tasks such as typing, sorting documents, filing and operating office equipment.
  • Performs other related duties as required.

SPECIAL PROBATIONARY NOTE

 


CLASS: RECEPTGEND; EST: 4/11/1996; REV: 2/16/2010;