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Hillsborough County Government

Receptionist (#RECEPTCBDD) CBDD
$11.26-$19.52 Hourly / $1,951.73-$3,383.47 Monthly / $23,420.80-$40,601.60 Yearly




JOB OVERVIEW

Performs duties greeting and directing callers or visitors to the appropriate persons or destinations.

MINIMUM QUALIFICATIONS

Completion of the ninth grade; and
One year of clerical experience which involved public contact.

Or

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

TESTING REQUIREMENTS

A passing score a on multiple-choice general clerical exam.

A test preparation guide for this exam may be found by clicking here.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Some knowledge of general office policies, practices and procedures
  • Some knowledge of the functions, services, procedures and regulations of the unit or department to which assigned
  • Ability to operate telephone switchboard equipment
  • Ability to locate offices or individuals promptly through directories or other information sources
  • Ability to follow oral and written instruction
  • Ability to follow established procedures
  • Ability to work effectively with others
  • Ability and willingness to answer the telephone efficiently, clearly and courteously
  • Ability to tactfully deal with the public, including irate callers/visitors
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems
  • Ability to type
  • Ability to operate a computer to enter and retrieve information

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Answers telephone calls in a courteous and efficient manner, routes incoming calls to appropriate persons or offices or takes messages.
  • Places and records long distance calls.
  • Greets visitors, determines the purpose of their visit, directs them to desired location or notifies appropriate staff.
  • Schedules appointments for visitors with department or agency personnel.
  • Responds to inquiries such as those concerning office contacts and locations by providing current information.
  • Maintains manual or computerized organizational listings, personnel directories and other reference guides.
  • Receives, sorts and distributes incoming and outgoing mail.
  • Performs a variety of clerical tasks such as typing, sorting documents, filing and operating office equipment.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: RECEPTCBDD; EST: ; REV: ;