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Hillsborough County Government

Public Works Process Improvement Coordinator (#PWPICOUNM5) UNM5
$31.86-$50.97 Hourly / $5,522.40-$8,834.80 Monthly / $66,268.80-$106,017.60 Yearly


Performs administrative work related to managing and improving the performance of the department through data collection and analysis, developing and monitoring meaningful performance measures, implementing process improvements, and related work. Under direction of the department director or designee, work is performed within established policies, guidelines, and procedures; however, assignments are performed with considerable independence, requiring the exercise of discretion, sound judgment, initiative, and responsibility.


  • Graduation from an accredited four year degree granting college or university in Business, Industrial/Organizational Psychology, Education, Communication, social Sciences or Industrial Engineering; AND
  • Ten or more years of direct experience consulting, leading teams, improving processes, and/or organizational development in a large organization;


  • An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals


  • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.


Cubicle setting in a climate-controlled office.  This position may be required to be available to assist in emergency events such as hurricanes, tropical storms, etc.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency/division/department to which they are assigned, individual employees may perform all or any of the duties described below.       

  • Actively leads internal and external cross-functional teams for the purposes of problem solving, improving customer experiences, increasing quality, reducing costs, decreasing cycle times, reducing defects and re-work, and associated efforts.        
  • Provides assistance and acts as a resource for departmental leadership in identifying, planning, and implementing performance improvements.       
  • Monitors and reports project status updates, customer feedback, and departmental performance.       
  • Resolves process conflicts, solves problems, redesigns processes, manages change, identifies and removes/lessens barriers preventing attainment of department and organizational goals.       
  • Develops and prepares policies and procedures.       
  • Tracks, manages, and leads optimization of all customer interactions.        
  • Performs other related duties as required.


  • Strong knowledge of performance improvement processes, systems, and/or techniques such as Kaizen, Lean, and/or Six Sigma. Knowledge of principles and practices of Performance Measurement/Management, Project Management, and Change Management.       
  • Ability to analyze trends from detailed records and factual materials. Exercises considerable initiative, fosters collaboration and teamwork, and demonstrates creativity and innovation leading to improved work processes.       
  • Ability to communicate ideas, findings and recommendations in a clear, concise manner both verbally and in writing. Ability to relate to and address others in a public forum in clear and concise manner. Ability to establish and maintain effective working relationships with officials, vendors, and employees in county departments. 
  •  Knowledge of computer software applications such as Microsoft Office applications for data manipulation and project management, and specialty software (i.e. Oracle Business Intelligence Enterprise Edition) as it applies to performance measurement and management. Ability to research and assimilate data from various detailed record sources for the development of analyses and reports.        
  • Knowledge of the principles and practices of project management.        
  • Knowledge of the processes, activities, requirements and objectives of the functional area to which assigned.      
  • Ability to communicate effectively both orally and in writing.       
  • Ability to manage multiple tasks and solve problems involving several variables or unique situations.      
  • Ability to manage the details of projects , track activities and meet deadlines. 
  • Ability to collect, organize and analyze data and make logical decisions.


In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

CLASS: PWPICOUNM5; EST: 10/7/2018; REV: ;