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Hillsborough County Government

Paratransit Minibus Operator (#PRTMOPGNTD) GNTD
$10.06-$15.96 Hourly / $1,743.73-$2,766.40 Monthly / $20,924.80-$33,196.80 Yearly


Performs trainee duties operating specially equipped minibuses and vans to provide safe and efficient transportation services for Transportation Disadvantaged citizens.


Graduation from high school or possession of a GED Certificate; and

One year of work experience operating a van or larger vehicle; for hire or non-profit organization.

Possession of a valid Driver license. 


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


Note: To be acquired during the training period.

  • Working knowledge of providing assistance for people with disabilities, mobility restrictions, and other related transportation needs.
  • Working knowledge of Hillsborough County roads, streets and traffic patterns.
  • Working knowledge of the general policies, guidelines and procedures that govern providing door-to-door service.
  • Skill in driving and maintaining a minibus, van or similar vehicle.
  • Skill in the application of first aid and CPR.
  • Skill in working with persons with disabilities and older adults.
  • Skill in working with mobility devices.
  • Ability to safely operate and maintain a minibus, van, or similar vehicle.
  • Ability to maneuver a wheelchair, operate a wheelchair lift, and properly use wheelchair tie downs.
  • Ability to read a street map and maintain records.
  • Ability and willingness to perform work under extreme environmental and demanding physical conditions.
  • Ability to follow oral and written instructions and conform to Departmental standards.
  • Ability to work flexible hours that may vary based on operational needs which may include evenings, weekends, nights, and holidays.
  • Ability to work from different locations as needed throughout the County.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work with others in a diverse population.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below. Note: Incumbents function in a trainee capacity to gain proficiency in the duties listed below and become eligible for promotion to Paratransit Minibus Operator.

  • Operates a specially equipped minibus, van or similar vehicle to transport customers, including those with physical or mental disabilities to and from scheduled appointments by following a prescribed route and schedule.
  • Assists customers from the pick-up location door to the vehicle, including assisting with securing seatbelts, and from the vehicle to the door at a destination.
  • Performs safety inspections on vehicles before operating to detect and report any mechanical malfunctions or safety issues that would prevent the safe transportation of passengers.
  • Maneuvers wheelchairs, operates wheel chair lifts, and properly secures wheelchairs.
  • Operates two-way radios and maintains communications to ensure efficient daily operations.
  • Records daily information on passengers, trips, mileage, pick-up and drop off times using a mobile data equipment or paper manifest.
  • Attends training and testing programs or seminars as required. Cleans and performs minor preventive maintenance to vehicles.
  • Provides first aid and cardiopulmonary resuscitation (CPR) to customers during emergencies as necessary.
  • Responds to Emergency Operations Center requests to evacuate special needs citizens in the event of an emergency.
  • Performs some dispatcher, scheduler and administrative duties as required.
  • Performs related duties as required.


Work in extreme weather conditions, outdoors, driving a minibus.

Sitting for extended periods of time. 

Able to push, pull and lift up to 55 pounds and maneuver a wheelchair up to 600 pounds.


Passing a Florida Department of Transportation (FDOT) prescribed physical examination, a satisfactory driving record, and pass a background review prior to employment.  Passing all required driver training and possession of a valid CPR and First-Aid Certification; and conformance to Departmental standards within the probationary period.


  • Employees in this class are required to complete a six month training program as defined by the agency to which the position is assigned.
  • Upon certification by the Agency Head or designed representative of successful completion of training, incumbents will be promoted to Paratransit Minibus Operator.
  • The training period may be extended by the Agency to which the position is assigned.

CLASS: PRTMOPGNTD; EST: 12/27/2015; REV: ;