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Hillsborough County Government

Paratransit Dispatcher (#PRTDSPGENF) GENF
$11.21-$17.79 Hourly / $1,943.07-$3,083.60 Monthly / $23,316.80-$37,003.20 Yearly




JOB OVERVIEW

Performs duties dispatching, monitoring and controlling vehicles used to transport transportation disadvantaged clients utilizing computer aided dispatch, radio and telephone systems.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and

One year of work experience dispatching vehicles or operating a passenger vehicle.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Possession of a valid Driver License.  

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of the use and operation of radio and telephone communications equipment.
  • Working knowledge of computerized transportation dispatch systems.
  • Working knowledge of rules and regulations governing transportation of eligible clients with disabilities.
  • Working knowledge of Hillsborough County roads, streets and traffic patterns.
  • Some knowledge of basic mechanical functions and vehicle maintenance.
  • Skill in the use of computer aided dispatch and two way radio systems.
  • Ability to read a street map.
  • Ability to plan, organize and prioritize work.
  • Ability to analyze and modify routes to maximize operational efficiency.
  • Ability to communicate emergency information.
  • Ability to maintain accurate and legible logs and records and prepare reports.
  • Ability to follow oral and written instructions.
  • Ability to work effectively with others.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Dispatches and maintains status of vehicles responding to client request using telephone and radio systems.
  • Enters and retrieves data concerning status of vehicles utilizing a computer aided dispatch system.
  • Adjusts schedules and routes continuously to meet client needs based on available vehicles and operators.
  • Analyzes manifests to determine driver and vehicle assignments and to assign vehicle operators to specific routes.
  • Prints and distributes manifests to vehicle operators.
  • Issues street address, routing instructions, and other information to vehicle operators.
  • Dispatches vehicles for evacuating special needs residents in the event of an emergency.
  • Relocates vehicles to designated transit parking areas to provide adequate and serviceable vehicles for area coverage.
  • Coordinates with emergency services in the event of an emergency on board a vehicle.
  • Performs other related duties as required.

CLASS: PRTDSPGENF; EST: 3/17/1999; REV: 6/26/2012;