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Hillsborough County Government

Personal Computer Specialist (#PRSCSPCSBK) CSBK
$15.90-$26.02 Hourly / $2,756.00-$4,510.13 Monthly / $33,072.00-$54,121.60 Yearly




JOB OVERVIEW

Performs duties installing personal computers, software and associated peripheral equipment, performing routine maintenance, and training users, to support business operations. 

MINIMUM QUALIFICATIONS

An Associate's or higher degree in Computer Science or Programming; and
One year of experience installing computers and peripheral equipment; and loading and configuring standard software packages.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of a variety of software packages commonly used on personal computers including word processing, spreadsheet and file recovery and backup software.
  • Working knowledge of personal computers and peripheral equipment installation and routine maintenance requirements.
  • Working knowledge of the business operations of the unit to which assigned.
  • Ability to install and perform routine maintenance on computer equipment, correct configuration errors, identify, analyze and resolve customer/user problems.
  • Ability to understand, interpret and explain hardware and software application solutions to users.
  • Ability to accurately document and maintain user procedures.
  • Ability to communicate effectively both orally and in writing.
  • Ability to use a computer and related software.
  • Ability to train others in the use of computers and associated equipment.
  • Ability to safely operate a standard motor vehicle.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Configures and installs packaged software programs, drives and circuit boards on new and existing personal computers to support business processes.
  • Coordinates installation and installs personal computers and peripheral equipment  at selected workstations to support business operations.
  • Troubleshoots and resolves routine problems involving personal computers, software, and peripheral equipment to maintain equipment in an operational status.
  • Develops and maintains personal computer operating procedures and provides instruction on the use of newly installed personal computers and installed software.
  • Creates, maintains, and deletes files and subdirectories to insure effective use of disk storage space.
  • Performs periodic data backups and restores files to insure that files are available for use following system failures.
  • Establishes and maintains passwords to control system access levels.
  • Trains users on the use of computers, peripheral equipment and software applications to improve operational capabilities.
  • Drives a vehicle to remote locations to deliver, pickup, install and/or troubleshoot equipment problems to ensure the operational readiness of equipment.
  • Maintains inventory of microcomputer equipment and software to account for all equipment.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: PRSCSPCSBK; EST: 6/28/2015; REV: ;