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Hillsborough County Government

Program Coordinator (#PROGCTPAM) TPAM
$19.85-$35.50 Hourly / $3,440.67-$6,153.33 Monthly / $41,288.00-$73,840.00 Yearly




JOB OVERVIEW

Performs administrative and paraprofessional work organizing the administrative and logistical aspects of a program/s.  Develops and establishes work processes and procedures to deliver program services, evaluates effectiveness of program services and efficiency of processes, and implements prescribed program guidelines and objectives.

MINIMUM QUALIFICATIONS

A Bachelor's degree; and
One or more years of experience directly related to the position duties.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Knowledge of the functions, activities, requirements and objectives of the specific program/functional area to which assigned.
  • Knowledge of organizational and program promotional methods and procedures relating to administrative support.
  • Knowledge of budget management practices and procedures.
  • Ability to organize programs and special events.
  • Ability to monitor, oversee and provide guidance to volunteers, clients and other employees.
  • Ability to maintain files and records and prepare reports and correspondence.
  • Ability to use a computer and related software.
  • Ability to make presentations to large groups.
  • Ability to organize and to multi-task.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Develops, organizes, establishes, and evaluates work processes to ensure delivery of program services and to fulfill program objectives.
  • Reviews existing policies, procedures, and directives and recommends changes where necessary.
  • Interprets/explains policies, processes, applicable laws, rules, regulations, and guidelines specific to a program to resolve problems, answers program questions, and provides information and advice to current and potential program participants.
  • Coordinates action where several organizational entities are involved and follows up to ensure that all details and requirements are met.
  • Reviews program operations for compliance, identifies program strengths and weaknesses and areas of non-compliance, recommends corrective action, and instructs individuals and groups on proper methods and procedures for compliance with program regulations.
  • Writes or revises procedural and training manuals and summary reports.
  • Conducts orientation, training demonstrations, and presentations for individuals, groups, and organizations.
  • Recruits and trains volunteers to include determining work priorities and develops work schedules to provide adequate staff coverage.
  • Conducts customer/participant surveys to gather information on program services and customer satisfaction and provides continuous support to program participants to identify gaps in services.
  • Assists in the development of the program budget, monitors expenditures and processes pre-approved expenditures;  assists with preparing grant applications.
  • Resolves problems encountered during daily operations and determines appropriate solutions.
  • Performs other related duties as required. 

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: PROGCTPAM; EST: ; REV: ;