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Hillsborough County Government

Program Coordinator (#PROGCTPAM) TPAM
$19.85-$35.50 Hourly / $3,440.67-$6,153.33 Monthly / $41,288.00-$73,840.00 Yearly


Performs administrative and paraprofessional work organizing the administrative and logistical aspects of a program/s.  Develops and establishes work processes and procedures to deliver program services, evaluates effectiveness of program services and efficiency of processes, and implements prescribed program guidelines and objectives.


A Bachelor's degree; and
One or more years of experience directly related to the position duties.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Knowledge of the functions, activities, requirements and objectives of the specific program/functional area to which assigned.
  • Knowledge of organizational and program promotional methods and procedures relating to administrative support.
  • Knowledge of budget management practices and procedures.
  • Ability to organize programs and special events.
  • Ability to monitor, oversee and provide guidance to volunteers, clients and other employees.
  • Ability to maintain files and records and prepare reports and correspondence.
  • Ability to use a computer and related software.
  • Ability to make presentations to large groups.
  • Ability to organize and to multi-task.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Develops, organizes, establishes, and evaluates work processes to ensure delivery of program services and to fulfill program objectives.
  • Reviews existing policies, procedures, and directives and recommends changes where necessary.
  • Interprets/explains policies, processes, applicable laws, rules, regulations, and guidelines specific to a program to resolve problems, answers program questions, and provides information and advice to current and potential program participants.
  • Coordinates action where several organizational entities are involved and follows up to ensure that all details and requirements are met.
  • Reviews program operations for compliance, identifies program strengths and weaknesses and areas of non-compliance, recommends corrective action, and instructs individuals and groups on proper methods and procedures for compliance with program regulations.
  • Writes or revises procedural and training manuals and summary reports.
  • Conducts orientation, training demonstrations, and presentations for individuals, groups, and organizations.
  • Recruits and trains volunteers to include determining work priorities and develops work schedules to provide adequate staff coverage.
  • Conducts customer/participant surveys to gather information on program services and customer satisfaction and provides continuous support to program participants to identify gaps in services.
  • Assists in the development of the program budget, monitors expenditures and processes pre-approved expenditures;  assists with preparing grant applications.
  • Resolves problems encountered during daily operations and determines appropriate solutions.
  • Performs other related duties as required. 

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.