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Hillsborough County Government

Public Relations/Info Specialist (#PRINSPCLKH) CLKH
$14.52-$23.08 Hourly / $2,516.80-$4,000.53 Monthly / $30,201.60-$48,006.40 Yearly




JOB OVERVIEW

Performs informational and referral duties to assist the public in locating and/or accessing various services provided by the County and other community agencies.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and
Two years of experience in a public contact capacity.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of County and community resources and of available information and service sources.
  • Working knowledge of office practices and procedures.
  • Skill in making presentations to groups.
  • Ability to deal courteously and effectively with the public.
  • Ability to communicate effectively both orally and in writing.
  • Ability to organize and maintain files and records.
  • Ability to operate general office equipment.
  • Ability to work effectively with others.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Provides information about various functions and services offered by County departments and agencies.
  • Maintains files and records pertaining to services and programs; catalogues and crossreferences brochures, pamphlets, and other informational material to ensure access and availability.
  • Participates in planning and conducting tours and presentations for civic, governmental and other interested groups to provide information regarding county programs and services.
  • Participates in the recruitment, screening and training of volunteers and student interns.
  • Compiles data and assists in preparing statistical analyses and reports.
  • Participates in the preparation and publication of various manuals, reports, pamphlets marketing materials and brochures to be used when conducting tours, presentations and to provide information regarding county programs and services for civic, governmental and other interested parties.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: PRINSPCLKH; EST: 8/19/2013 2:41:00 PM; REV: 8/19/2013 2:41:00 PM;