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Hillsborough County Government

Process Improvement Coordinator (#PICOORUNM5) UNM5
$31.86-$50.97 Hourly / $5,522.40-$8,834.80 Monthly / $66,268.80-$106,017.60 Yearly


Performs administrative work related to managing and improving the performance of the department through data collection and analysis, developing and monitoring meaningful performance measures, implementing process improvements, and related work. Under direction of the department director or designee, work is performed within established policies, guidelines, and procedures; however, assignments are performed with considerable independence, requiring the exercise of discretion, sound judgment, initiative, and responsibility.


A Bachelor's Degree with a major in Business, Industrial / Organizational Psychology, Education, Communication, Social Sciences, or Industrial Engineering; with advanced degree preferred; And

Ten (10) years of direct experience consulting, leading teams, improving processes, and/or organizational development in a large organization; Or

An equivalent combination of education, training and/or experience; And

Possession of a valid Driver's license.


Knowledge of performance improvement processes, systems, and/or techniques such as Kaizen, Lean, and/or Six Sigma. Knowledge of principles and practices of Performance Measurement/Management, Project Management, and Change Management.

Knowledge of computer software applications such as Microsoft Office Visio for process mapping and Excel for data manipulation and reporting. 

Ability to research and assimilate data from various detailed record sources and systems for the development of data analysis and reporting.

Ability to analyze trends from detailed records and factual materials.

Ability to communicate ideas, findings and recommendations in a clear, concise manner both verbally and in writing.

Ability to exercise considerable initiative, foster collaboration and teamwork, and demonstrate creativity and innovation leading to improved work processes.

Ability to translate vision into strategies with clear objectives and practical action plans providing clear guidelines for meeting goals.

Ability to relate to and address others in a public forum in a clear and concise manner.

Ability to establish and maintain effective working relationships with officials, vendors, and employees in county departments.

Ability to lead others in team efforts toward common objectives, and demonstrate leadership on assigned special projects and other complex assignments.


Actively leads internal and external cross-functional teams for the purposes of problem solving, improving customer experiences, increasing quality, reducing costs, decreasing cycle times, reducing defects and re-work, and associated efforts.

Provides assistance and acts as a resource for departmental leadership in identifying, planning, and implementing performance improvements.

Monitors and reports project status updates, customer feedback, and departmental performance.

Resolves process conflicts, solves problems, redesigns processes, manages change, identifies and removes/lessens barriers preventing attainment of department and organizational goals.

Develops and prepares policies and procedures.

Tracks, manages, and leads optimization of all customer interactions.

Performs other related duties as required.


This position requires sitting for extended periods of time in a climate-controlled office, occasionally lifting of up to 20 pounds, including squatting to pick up items, and bending over.  Position may be required to operate a vehicle to report other facilities to meet business needs.              

CLASS: PICOORUNM5; EST: 5/6/2019; REV: 5/6/2019;