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Hillsborough County Government

Office Assistant III (#OA3GNTG) GNTG
$11.90-$18.88 Hourly / $2,062.67-$3,272.53 Monthly / $24,752.00-$39,270.40 Yearly




JOB OVERVIEW

Performs trainee duties processing a variety of documents, forms and applications and entering information into a database to support the tax roll preparation.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and
Two years of clerical experience.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

TESTING REQUIREMENTS

A passing score on multiple-choice test number 84.
A test preparation guide can be downloaded by clicking
here.

A passing score on a data entry test at 100 gross keystrokes per minute with 90% accuracy.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

Note: To be acquired during the training period.

  • Working knowledge of general office policies, procedures and practices.
  • Working knowledge of the laws, rules and regulations controlling the processing of official record documents and fiscal record keeping.
  • Working knowledge of the laws and rules of homestead, personal and governmental exemptions.
  • Working knowledge of English grammar, punctuation and spelling.
  • Ability to perform arithmetic calculations rapidly and accurately.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to reason and develop logical conclusions.
  • Ability to work effectively with others.
  • Ability to proofread own work and the work of other clerical personnel.
  • Ability to use a computer and related software.

REPRESENTATIVE DUTIES

Note: Incumbents function in a trainee capacity to gain proficiency in the duties listed below and become eligible for promotion to Office Assistant III in the Property Appraiser's Office.

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Reviews and coordinates property exemptions and value appeals, to be submitted to the Value Adjustment Board, to ensure they are timely and correct.
  • Codes, classifies and inputs exemptions and property improvement information into a database used in the preparation of the tax roll.
  • Researches ownership or legal description problems and takes appropriate corrective action to produce a more accurate tax roll.
  • Reviews, processes, and modifies building permits to ensure improvements are reflected on the tax roll.
  • Researches property data related to assessments, ownership, property review, homestead exemption, land and building elements and building permit information to accurately respond to inquires.
  • Performs other clerical duties such as scanning, photocopying and filing; ordering and issuing supplies; and receiving, sorting, and distributing mail.
  • Answers basic customer service calls pertaining to tax roll inquiries.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: OA3GNTG; EST: 1/16/2002; REV: 1/13/2012;