Hillsborough County Government logo or seal
Hillsborough County Government

$19.60-$31.11 Hourly / $3,397.33-$5,392.40 Monthly / $40,768.00-$64,708.80 Yearly


Performs day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives. Position is an entry level manager and managers in this class typically manage clerical, maintenance and technical employees.


A Bachelor's degree; and
Two or more years of experience directly related to the position duties.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below. 


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of the functions, services, procedures and regulations of the assigned unit.
  • Skill in the application of supervisory techniques.
  • Ability to support, promote, and ensure alignment with the department's/agency's goals and vision.
  • Ability to effectively recruit, select, develop and retain competent staff.
  • Ability to establish and maintain effective working relationships with others within and outside own organization.
  • Ability to use initiative and exercise sound judgment.
  • Ability to communicate effectively, orally and in writing.
  • Ability to effectively manage and guide group efforts.
  • Ability to create solutions to problems using new methods and processes.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
  • Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
  • Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
  • Performs a variety of administrative duties in support of the unit's activities.
  • Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
  • Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
  • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
  • Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
  • Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
  • Provides consultation to customers on matters relating to functional area. 
  • Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
  • Performs other related duties as required.


This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.