Hillsborough County Government logo or seal
Hillsborough County Government

$19.60-$31.11 Hourly / $3,397.33-$5,392.40 Monthly / $40,768.00-$64,708.80 Yearly


Performs day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives. Position is an entry level manager and managers in this class typically manage clerical, maintenance and technical employees.



Graduation from an accredited four year degree granting college or university; and

Two or more years of experience directly related to the position duties.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of the functions, services, procedures and regulations of the assigned unit.
  • Skill in the application of supervisory techniques.  
  • Ability to support, promote, and ensure alignment with the department's/agency's goals and vision.
  • Ability to effectively recruit, select, develop and retain competent staff.
  • Ability to establish and maintain effective working relationships with others within and outside own organization.
  • Ability to use initiative and exercise sound judgment.
  • Ability to communicate effectively, orally and in writing.
  • Ability to effectively manage and guide group efforts.
  • Ability to create solutions to problems using new methods and processes.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency/division/department to which they are assigned, individual employees may perform all or any of the duties described below.
  • Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
  • Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
  • Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
  • Performs a variety of administrative duties in support of the unit's activities.
  • Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
  • Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
  • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
  • Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
  • Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
  • Provides consultation to customers on matters relating to functional area. 
  • Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
  • Performs other related duties as required.

CLASS: MGRGENO; EST: 9/26/1990; REV: 8/14/2013;