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Hillsborough County Government

Land Use Ombudsman (#LDUOMBGENU) GENU
$29.38-$46.63 Hourly / $5,092.53-$8,082.53 Monthly / $61,110.40-$96,990.40 Yearly


Performs duties advising individuals and groups on the County's land development permitting process to facilitate the flow of information and services between them and County staff.


Graduation from an accredited four year degree granting college or university with a major in Urban Planning, Engineering, Geography, Architecture, Political Science or Public Administration; and
Six years of experience as a Community Planner in land use development; two of which as a Planning Project Leader.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Possession of a valid Driver License.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Extensive knowledge of planning laws, land development codes, and code administrative procedures.
  • Considerable knowledge of the techniques for handling complaints and dealing with the public.
  • Considerable knowledge of the principles and techniques of effective communication.
  • Considerable knowledge of the methods of compiling, organizing, and analyzing data.
  • Considerable knowledge of problem solving techniques.
  • Considerable knowledge of conflict resolution.
  • Ability to provide program technical assistance to clients.
  • Ability to conduct fact finding interviews.
  • Ability to understand and explain statutes, rules, and regulations to lay persons.
  • Ability to maintain effective working relationships.
  • Ability to investigate, analyze, and resolve conflicts and complaints.
  • Ability to plan, organize, and coordinate work assignments.
  • Ability to educate top management in techniques of efficient and responsive permitting processes and procedures.
  • Ability to communicate effectively both orally and in writing.
  • Ability to use a computer and related software.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency, division, department to which they are assigned, individual employees may perform all or any of the duties described below.
  • Responds to inquiries, complaints, or requests for permitting services from citizens, customers, commissioners, or County administrative staff to provide information or facilitate resolution of permitting issues.
  • Serves as the point of contact for citizens and citizen groups to assist them in understanding the County's land development permitting process.
  • Coordinates with attorneys, developers, engineers, planners, and other professionals on land development issues to facilitate understanding of land use requirements.
  • Interviews permit applicants/perspective applicants to ascertain their level of understanding of the permitting process and determine the facts concerning their land use issue to effectively advise them of the proper procedures to follow.
  • Advises County Administration on the land use permitting process and requirements and makes recommendations to resolve issues and complaints.
  • Investigates citizen complaints regarding land use permitting to determine validity of the complaint.
  • Attends public meetings and hearings to provide information and respond to questions about the land development regulatory process, planning process, and permit application process.
  • Attends meetings with agency staff to understand County rules and regulations and assist in communicating these requirements for assigned permitting applications.
  • Performs other related duties as required.

CLASS: LDUOMBGENU; EST: 4/17/2002; REV: 10/3/2011;