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Hillsborough County Government

Library Technical Assistant (#LBTCASGENI) GENI
$13.38-$21.25 Hourly / $2,319.20-$3,683.33 Monthly / $27,830.40-$44,200.00 Yearly




JOB OVERVIEW

Performs para-professional library duties and provides routine computer technical support in order to provide timely and effective customer service to Library customers.

MINIMUM QUALIFICATIONS

An Associate's degree; and
One year of experience working with personal computers, some of which included training and troubleshooting basic computer hardware and software problems; and
Possession of a valid Driver's License.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of library services, practices and techniques.
  • Working knowledge of library automated systems and personal computers.
  • Working knowledge of Dewey Decimal classification numbers.
  • Working knowledge of the basic operation, maintenance and troubleshooting of library automated systems and personal computers.
  • Working knowledge of correct grammar, punctuation and spelling.
  • Some knowledge of instructional course development and classroom presentation methods and techniques.
  • Some knowledge of general library collection systems.
  • Some knowledge of basic mathematical functions, including counting money.
  • Skill in the use of audiovisual equipment used in a training environment.
  • Skill in keyboarding.
  • Ability to develop training courses that achieve training objectives.
  • Ability to schedule, coordinate and conduct training activities.
  • Ability to measure training effectiveness and recommend improvements.
  • Ability to work effectively with others.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use a computer and related software.
  • Ability to follow oral and written instructions.
  • Ability to maintain work related records and prepare reports.
  • Ability to safely operate a motor vehicle.
  • Ability to accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.
  • Ability to lift, push, or handle library materials weighing up to 20 pounds.
  • Ability to stand, bend and kneel.
  • Ability to stand, sit and walk for extended periods of time.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Plans, organizes and conducts computer training classes, at various locations, for Library customers in areas such as basic computer software and hardware, accessing online library catalogs and other materials, conducting internet research, and using desktop software and printing resources.
  • Performs routine maintenance and testing of computer software, hardware and peripheral equipment to minimize down time and to allow customers maximum computer usage during library operating hours.
  • Responds to inquiries from the general public by providing information on library services and resources.
  • Monitors customer's computer usage to ensure adherence to departmental computer use guidelines.
  • Gathers, compiles and compares statistical information utilized for resource allocation justification and to measure goals.
  • Attends community outreach workshops to increase community awareness of available library services and programs.
  • Reviews websites and trade journals for up to date information on changes in computer literacy programs.
  • Checks library materials in and out, issues library cards, collects fines, and performs circulation desk associated duties.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: LBTCASGENI; EST: 2/21/2001; REV: 3/29/2011;