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Hillsborough County Government

IT Asset Mgmt Specialist (#ITAMSGENP) GENP
$20.72-$32.89 Hourly / $3,591.47-$5,700.93 Monthly / $43,097.60-$68,411.20 Yearly




JOB OVERVIEW

Handles all aspects of IT Asset Management from sourcing through disposition, including moves, inventory and changes, assisting in the enforcement of policies and adhering to compliance requirements.

MINIMUM QUALIFICATIONS

A Bachelor’s Degree from an accredited college or university with a concentration an information technology field; and
Two years of experience administering IT Asset Management systems and inventory, system moves, add and change processes including relational database report writing, installing, configuring, and testing personal computing devices, peripherals, and office productivity software applications.

 

OR

 

Any equivalent combination of education, training and experience that would reasonably be expected to provide the job related competencies noted.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Knowledge of desktop hardware, software applications, operating systems and network connectivity.
  • Knowledge of IT Asset Management Systems including System Administration of asset management processes, application settings, asset updates and report management.
  • Knowledge of IT Asset Management inventory, move, adds and change processes.
  • Knowledge of relational databases, ODBC, SQL and report writers.
  • Knowledge with personal computer software application installation, operation and testing.
  • Knowledge of agency standards for hardware and/or software.
  • Ability to coordinate among vendors and department liaisons.
  • Ability to systematically solve problems related to asset data and reporting.
  • Ability to develop, review and edit technical documentation.
  • Ability to work effectively with others.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency, division, department to which they are assigned, individual employees may perform all or any of the duties described below.

  • Establishes and writes relational database queries for reporting purposes. Querying/merge asset information from different systems in use, e.g., asset data in Asset Manager, Access databases, relational databases and/or SQL databases in order to establish various asset reports.
  • Administers technology refresh program for client computing devices to include planning, procurement, coordination, deployment and disposal of equipment.
  • Assists with life cycle analysis to determine what assets will be replaced to include age, condition and performance of asset.
  • Performs enterprise wide monitoring, controlling, and tracking of IT managed hardware for all BOCC departments.
  • Identifies and implements opportunities to streamline the asset management processes and cost reduction, while maintaining service levels, and customer satisfaction.
  • Develops and maintains strong working relationships with key decision makers, peers, vendors and department’s liaisons to understand their business objectives and practices, and ensure effective coordination in delivery of asset management services to those clients
  • Improves asset management processes to ensure that hardware and physical media software assets are tracked appropriately and that they can be reconciled with the accounting fixed asset system, by creating new processes. These can be created as a guideline or within the Asset Management application.
  • Supports IT asset management audits and inventories, including asset information collection, and asset inventory projects.  Supports the Clerk of the Circuit Court for yearly capital asset inventory for countywide IT assets. Manages IT asset inventory and audits with contracted vendors.
  • Performs other duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: ITAMSGENP; EST: 10/29/2013; REV: ;