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Hillsborough County Government

Intake Counselor (#INTKCLCSBN) CSBN
$19.26-$31.51 Hourly / $3,338.40-$5,461.73 Monthly / $40,060.80-$65,540.80 Yearly


Performs crime victim assistance duties in accordance with statutory and program requirements.


A Bachelor's degree; and
One year experience interviewing and determining client's eligibility for social service programs.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below. 


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of criminal and juvenile laws.
  • Considerable knowledge of felony, misdemeanor, juvenile and injunction legal procedures.
  • Considerable knowledge of social service agencies that provide assistance to crime victims.
  • Considerable knowledge of court proceedings and actions.
  • Working knowledge of psychological and behavioral counseling theories and techniques.
  • Skill in conducting personal interviews.
  • Ability to work effectively with others.
  • Ability to follow established procedures.
  • Ability to collect, organize and evaluate data and develop logical conclusions.
  • Ability to safeguard confidential information.
  • Ability to prepare and maintain case records and related reports.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Provides crime victim assistance information to the general public.
  • Conducts interviews, determines program eligibility and provides social service referrals.
  • Notifies crime victims of court dates and case disposition.
  • Coordinates mediators for case hearings and schedules appropriate facilities.
  • Provides crime victim assistance through the coordination of services, court escorts and follow up of compensation benefits applications.
  • Provides emotional support, counseling and social services referrals to reduce crime victims physical, emotional or financial hardships.
  • Prepares and maintains case records, contact information and reports.
  • Serves as liaison between victims, attorneys, criminal justice personnel, law enforcement and other service agencies.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.