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Hillsborough County Government

Intake Counselor (#INTKCLCSBN) CSBN
$19.26-$31.51 Hourly / $3,338.40-$5,461.73 Monthly / $40,060.80-$65,540.80 Yearly




JOB OVERVIEW

Performs crime victim assistance duties in accordance with statutory and program requirements.

MINIMUM QUALIFICATIONS

A Bachelor's degree; and
One year experience interviewing and determining client's eligibility for social service programs.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below. 

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Considerable knowledge of criminal and juvenile laws.
  • Considerable knowledge of felony, misdemeanor, juvenile and injunction legal procedures.
  • Considerable knowledge of social service agencies that provide assistance to crime victims.
  • Considerable knowledge of court proceedings and actions.
  • Working knowledge of psychological and behavioral counseling theories and techniques.
  • Skill in conducting personal interviews.
  • Ability to work effectively with others.
  • Ability to follow established procedures.
  • Ability to collect, organize and evaluate data and develop logical conclusions.
  • Ability to safeguard confidential information.
  • Ability to prepare and maintain case records and related reports.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Provides crime victim assistance information to the general public.
  • Conducts interviews, determines program eligibility and provides social service referrals.
  • Notifies crime victims of court dates and case disposition.
  • Coordinates mediators for case hearings and schedules appropriate facilities.
  • Provides crime victim assistance through the coordination of services, court escorts and follow up of compensation benefits applications.
  • Provides emotional support, counseling and social services referrals to reduce crime victims physical, emotional or financial hardships.
  • Prepares and maintains case records, contact information and reports.
  • Serves as liaison between victims, attorneys, criminal justice personnel, law enforcement and other service agencies.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: INTKCLCSBN; EST: 6/28/2015; REV: ;