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Hillsborough County Government

Human Services Supervisor (#HSSUPVGENQ) GENQ
$22.23-$35.30 Hourly / $3,853.20-$6,118.67 Monthly / $46,238.40-$73,424.00 Yearly


Performs duties managing programs and supervising social services activities related to the determination and assessment of clients' needs; and arranging and coordinating the delivery of community, health, and social service programs; and/or implementing quality control program management measures to ensure effective service delivery.


Graduation from an accredited four year degree granting college or university; and
Four years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.

Or any equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of the theories, techniques and methods of social services program delivery and administration; and case management procedures.
  • Considerable knowledge of Federal, State, County and community social service programs, eligibility requirements, application procedures, and other relevant program policies.
  • Considerable knowledge of quality control procedures, methods and techniques.
  • Considerable knowledge of management principles and practices.
  • Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
  • Skill in counseling others in attaining self sufficiency.
  • Skill in the application of crisis intervention techniques.
  • Ability to develop effective work procedures and standards.
  • Ability to plan, organize, evaluate, and supervise the work of others.
  • Ability to work effectively with others.
  • Ability to collect, organize and evaluate data to develop logical conclusions.
  • Ability to correctly apply applicable laws, regulations and policies to individual cases.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use a computer and related software.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Manages social services programs or activities by planning, coordinating, and implementing the delivery of a social services and ensuring the quality and effectiveness of service delivery.
  • Supervises the work of subordinate professional and support staff by scheduling, assigning and reviewing work; providing training and counseling; and evaluating performance.
  • Reviews case work of all subordinates to assure adherence to departmental policies and procedures; to provide procedural advice on unusual cases; and to approve or disapprove subordinate's determinations concerning client's eligibility for health care and/or financial assistance.
  • Evaluates information provided relative to applicable guidelines to approve or deny authorizations for payment to service providers.
  • Performs quality control function, auditing case actions: reviewing client service program expenditures for budget compliance; reviewing program records, case records and associated documentation to ensure accuracy and procedural compliances; reviewing claim payment appeals to authorize or deny payments; reviewing questionable claims to authorize or deny payments; and evaluating urgent medical care referral requests from primary care clinics to approve or deny request.
  • May design and test case management information system screens, tables and reports; as well as troubleshoot and upgrade system software and hardware.
  • Conducts staff training and orientation programs.
  • Develops and implements office procedures for an orderly and efficient work flow resulting in timely assistance to clients; and interprets department rules, procedures and county policies.
  • May interview clients, review documents and complete forms to acquire information used to determine eligibility for a variety of social services programs; provide social services program information to clients; coordinate with clients to develop, implement and followup on holistic socioeconomic case plans that address vocational, occupational, housing, food, and health needs; provide for continuity of care, effective service and progress toward self sufficiency; and refer clients to other internal or external service providers.
  • May analyze information; counsel individuals, families and groups; perform crisis intervention; write comprehensive client social histories, social services program policies and procedures, handbooks and manuals, and case management plans, reports, studies and summaries.
  • Performs other related duties as required.

CLASS: HSSUPVGENQ; EST: 6/18/1997; REV: 7/1/2008;