Hillsborough County Government logo or seal
Hillsborough County Government

Human Resources Support Technician (#HRSTCGENM) GENM
$17.23-$27.35 Hourly / $2,986.53-$4,740.67 Monthly / $35,838.40-$56,888.00 Yearly


Employees in this classification are responsible for the technical and administrative aspects of a human resources operations, such as recruitment, onboarding, verifying credentials, keeping accurate records of certifications, as well as classified information, processing benefits, updating personnel files/ records and managing human resource data in the automated systems.


High school diploma or equivalent and two years of office/clerical support experience preferably in a Human Resource department.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Working knowledge of general office policies, procedures and practices.
  • Working knowledge of the principles, practices and procedures of administration, including human resources law, rules, policies and procedures.
  • Ability for appropriately following up and completing assignments and tasks, while paying close attention to details and set processes.
  • Ability to manage time and resources in a fast-paced environment to appropriately prioritize and complete identified tasks, goals and objectives.
  • Ability to identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • A good command of both written and oral communication with ability to interact with various levels of management and the public courteously and tactfully Ability to verify data, analyze information, run reports and perform accurate computations including basic mathematical calculations  
  • Ability to take initiative and work independently with confidence.
  • Ability to be adaptable to changing situations and environments, with the capability to take instruction from multiple, senior-level staff members
  • Demonstrated ability to maintain confidentiality and handle confidential records/data and information Ability to work in a team environment.
  • Proficient computer skills in MS Word, Excel, Outlook and various background screening and software applications, databases and technologies.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  

  • Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below:
  • Reviews, approves, and submits a variety of correspondence, notifications, forms, meeting minutes, and related documents in order to communicate information to staff and employees.
  • Audits, establishes, and maintains human resources files and associated records and systems in order to provide documentation of activities and comply with Department/Agency records management operating policies and procedures.
  • Provides a wide range of human resources support activities such as informing others concerning the correct policies, procedures, guidelines, forms, formats and information to be provided to accomplish human resources related activities.
  • Oversees and assists submitting agencies/departments with changes.
  • Coordinates and monitoring pre-employment screenings required such as background checks, physicals, and any additional screenings required.
  • Manages, maintains, and executes a seamless new hire onboarding/hiring process for internal and external candidates.
  • Processes complex transactions related to assigned human resource functional area.
  • Responds to questions concerning human resources programs, interprets basic policies and procedures, and provides information for the resolution of problems.
  • Compiles and analyzes routine human resources data such as personnel actions, reports, charts, and spreadsheets to facilitate administrative decision making.
  • Performs HRIS data entry and personnel file maintenance.
  • Assists employees and supervisors with basic interpretation of HR policies and procedures.
  • Assists with new-employee orientations. Maintains confidential personnel files and personnel actions.
  • Prepares job postings.
  • Responds to subpoenas, public records requests, reference checks and verifications of employment status.
  • Assists the manager and senior professional staff with HR projects.
  • Assists with benefits administration.  

This classification description is not intended to be, nor should it be construed as an all-inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.