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Hillsborough County Government

General Manager II (#GM2CSBS) CSBS
$26.97-$44.10 Hourly / $4,674.80-$7,644.00 Monthly / $56,097.60-$91,728.00 Yearly


Performs operational managerial duties for a large functional unit/section or multiple functional units/sections providing related services within an agency, department or division, with responsibility for planning, coordinating and supervising units/sections that includes multiple professional level staff members.  Distinctions between class levels in the General Manager series are based on the size, scope and impact of the organizational unit within the agency/department, the nature and number of functions managed, the level of supervision exercised, the nature of positions supervised, the direct budgetary responsibility, and the complexity and scope of assigned job duties and responsibilities.


A Bachelor's degree; and
Four or more years of experience directly related to the position duties; including
Two or more years of which must have been in a supervisory capacity.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below. 


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of the principles and practices of management.
  • Considerable knowledge of the functions, services, activities, requirements and objectives of the specific program/functional area to which assigned.
  • Knowledge of federal, state and local regulations pertaining to assigned functional area.
  • Skill in applying existing guidelines and in creating new approaches to develop and modify work plans, methods and procedures for the work unit or function.
  • Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, management and local stakeholder groups to accomplish department's mission.
  • Ability to communicate effectively both orally and in writing in order to present information and prepare a variety of reports.
  • Ability to identify relationships that explain facts, data or other information, and make correct inferences or draw accurate conclusions.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages the operations of a large functional unit or multiple units, and coordinates and administers assigned programs and resources.
  • Integrates the agency's strategic plan into functional and/or operations, programs and practices.
  • Supervises and directs the activities of multiple professional level subordinates in achieving established organizational goals and objectives; coordinates functions; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
  • Reviews and proactively acts on operational problems.
  • Sets performance standards and operational goals for assigned functional area; implements goals, objectives, policies and procedures for assigned organizational units.
  • Interprets, explains and ensures compliance with program requirements, regulations and procedures, and provides consultation to customers on matters relating to functional area.
  • Determines funding requirements, monitors status of allocated funds, and controls expenses.
  • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
  • Provides regular communication to subordinate staff, management, executives and external agencies and departments regarding status of operations or programs.
  • Serves as department representative on task forces and committees.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: GM2CSBS; EST: 6/28/2015; REV: ;