Hillsborough County Government logo or seal
Hillsborough County Government

General Manager I (#GM1CLKQ) CLKQ
$25.51-$40.50 Hourly / $4,421.73-$7,020.00 Monthly / $53,060.80-$84,240.00 Yearly


Performs operational managerial duties for a mid-size functional unit/section which provides routine programs and services in an agency or department with responsibility for planning, coordinating and supervising assigned clerical, administrative support, technical and/or maintenance employees.  Distinctions between class levels in the General Manager series are based on the size, scope and impact of the organizational unit managed within the agency/department, the nature and number of functions managed, the level of supervision exercised, the nature of positions supervised, the direct budgetary responsibility, and the complexity and scope of assigned job duties and responsibilities.


A Bachelor's degree; and
Three years of experience directly related to the position duties; including
One of which must have been in a supervisory capacity.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below. 


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Specialized technical knowledge of a specific operational area, and the ability to perform and/or supervise specialized work in that area.
  • Knowledge of federal, state and local regulations pertaining to assigned functional area.
  • Skill in the application of supervisory techniques.
  • Ability to communicate effectively, orally and in writing. 
  • Ability to establish and maintain effective working relationships with others within and outside own organization.
  • Ability to use initiative and exercise sound judgment.
  • Ability to initiate and sustain action to accomplish goals of the functional area.
  • Ability to remain calm and provide guidance to subordinate staff in crisis situations.
  • Ability to organize work, set priorities, and determine resource requirements.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages the day-to-day operations of a medium sized unit/section, and coordinates and administers assigned programs and resources.
  • Directs the allocation of resources to achieve timely outcomes and meet goals.
  • Supervises and provides guidance and training to assigned administrative, clerical, technical and/or maintenance staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
  • Reviews and acts on administrative and operational problems.
  • Develops work standards and guidelines for assigned unit/section; implements goals, objectives, policies and procedures for assigned unit/section.
  • Clarifies and resolves day-to-day issues regarding organizational policies, practices, programs and projects.
  • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
  • Monitors status of allocated funds and controls expenses.
  • Coordinates with other units/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
  • May represents the agency/department/division at meetings, functions, and events.
  • Performs other related duties as required. 

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: GM1CLKQ; EST: 8/19/2013 2:39:00 PM; REV: 8/19/2013 2:39:00 PM;