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Hillsborough County Government

Field Service Representative (#FDSVRPGENH) GENH
$12.66-$20.11 Hourly / $2,194.40-$3,485.73 Monthly / $26,332.80-$41,828.80 Yearly


Performs duties involving utility service connections, minor repairs of metering equipment and field investigations.


Graduation from high school or possession of a GED Certificate; and
One year of experience in a job involving reading utility meters; and
Possession of a valid Driver's License.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Some knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
  • Skill in meter reading.
  • Skill in the use of basic hand tools.
  • Ability to follow oral and written instruction.
  • Ability to follow established procedures.
  • Ability to work outdoors, bend, kneel and lift objects.
  • Ability to work effectively with others.
  • Ability to communicate effectively both orally and in writing.
  • Ability to read and understand job related material.
  • Ability to perform basic mathematical calculations.
  • Ability to use tables to compute fees and interest.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Establishes new services and disconnects existing services by installing and removing water meters or turning valves.
  • Performs field investigations of public complaints, violations of ordinances and of billing information.
  • Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
  • Maintains records of duties performed, vehicle usage and maintenance.
  • Maintains and updates maps, charts and graphs.
  • Performs meter reading duties.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: FDSVRPGENH; EST: 8/11/1995; REV: 11/15/2011;