This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment, field investigations, and training personnel.
MINIMUM QUALIFICATIONS
Graduation from high school or possession of a GED Certificate; and one year of experience in a job involving daily public contact; and one year of experience in a job involving utility meter reading.
Possession of a valid Driver's License.
Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.
CORE COMPETENCIES
Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
Organizational Excellence- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals
WORK CATEGORY
Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
PHYSICAL REQUIREMENTS
Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.
Frequently required to balance, stoop, kneel, crouch or crawl.
DUTIES AND RESPONSIBILITIES
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:
Establishes new services and disconnects existing services by installing and removing water meters or turning valves.
In-field delinquent account collections activities including severance disconnects.
Performs field investigations of public complaints, leak adjustments, violations of ordinances and of billing information.
Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
Maintains records of duties performed, vehicle usage and maintenance.
Maintains and updates maps, charts and graphs.
Performs meter reading duties.
Handles escalated complex customer service matters in the form of CRMs.
Install, operate, analyze, and report on specialized automated meters.
Maintains records of duties performed, vehicle usage and maintenance.
Maintains and updates maps, charts and graphs.
Performs meter reading duties.
Assists supervisors in daily work scheduling, administrative and billing issues, and dispatching.
Meter Reading Route analysis, billing analysis of commercial accounts, and billing cycle optimization.
Refines or develops new procedures or guidelines.
Trains new personnel.
Automated Metering plans, procurement, and implementation.
Un-metered Fire-line sizing.
Host/Sub-meter relationship analysis.
School Board metering liaison (Interior AC unit credit meters).
Tanker truck metering.
Construction /Hydrant meter monitoring.
JOB SPECIFICATIONS
Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
Skill in meter reading.
Skill in the use of basic hand tools.
Ability to follow oral and written instruction.
Ability to follow established procedures.
Ability to work effectively with others.
Ability to communicate effectively both orally and in writing.
Ability to read and understand job related material.
Ability to perform basic mathematical calculations.
Ability to use tables to compute fees and interest.
Knowledge of franchise operations, line maintenance operations, after hour procedures and leak detection methods and water conservation practices.
Ability to resolve escalated customer issues.
Skill in applying the application of supervisory techniques.