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Hillsborough County Government

Field Service Representative (#FDSVRPCPP3) CPP3
$15.79-$25.27 Hourly / $2,736.93-$4,380.13 Monthly / $32,843.20-$52,561.60 Yearly




JOB OVERVIEW

This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment, field investigations, and training personnel.

MINIMUM QUALIFICATIONS

  • Graduation from high school or possession of a GED Certificate; and one year of experience in a job involving daily public contact; and one year of experience in a job involving utility meter reading.        
  • Possession of a valid Driver's License.
  • Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

WORK CATEGORY

  • Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

PHYSICAL REQUIREMENTS

  • Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.   
  • Frequently required to balance, stoop, kneel, crouch or crawl.

DUTIES AND RESPONSIBILITIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:       

  • Establishes new services and disconnects existing services by installing and removing water meters or turning valves.      
  • In-field delinquent account collections activities including severance disconnects.       
  • Performs field investigations of public complaints, leak adjustments, violations of ordinances and of billing information.      
  • Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
  • Maintains records of duties performed, vehicle usage and maintenance.      
  • Maintains and updates maps, charts and graphs.        
  • Performs meter reading duties.      
  • Handles escalated complex customer service matters in the form of CRMs.        
  • Install, operate, analyze, and report on specialized automated meters.       
  • Maintains records of duties performed, vehicle usage and maintenance.      
  • Maintains and updates maps, charts and graphs.      
  • Performs meter reading duties.       
  • Assists supervisors in daily work scheduling, administrative and billing issues, and dispatching.
  • Meter Reading Route analysis, billing analysis of commercial accounts, and billing cycle optimization.       
  • Refines or develops new procedures or guidelines.      
  • Trains new personnel.        
  • Automated Metering plans, procurement, and implementation.        
  • Un-metered Fire-line sizing.     
  • Host/Sub-meter relationship analysis.       
  • School Board metering liaison (Interior AC unit credit meters).      
  • Tanker truck metering.       
  • Construction /Hydrant meter monitoring.

JOB SPECIFICATIONS

  • Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.       
  • Skill in meter reading.       
  • Skill in the use of basic hand tools.      
  • Ability to follow oral and written instruction.       
  • Ability to follow established procedures.       
  • Ability to work effectively with others.       
  • Ability to communicate effectively both orally and in writing.      
  • Ability to read and understand job related material.       
  • Ability to perform basic mathematical calculations.
  • Ability to use tables to compute fees and interest.
  • Knowledge of franchise operations, line maintenance operations, after hour procedures and leak detection methods and water conservation practices.        
  • Ability to resolve escalated customer issues.       
  • Skill in applying the application of supervisory techniques.

CLASS: FDSVRPCPP3; EST: 11/2/2018; REV: ;