Field Service Representative (#FDSVRPCPP3) CPP3
$16.38-$25.38 Hourly / $2,839.20-$4,399.20 Monthly / $34,070.40-$52,790.40 Yearly

• Graduation from high school or possession of a GED Certificate; and one year of experience in a job involving daily public contact; and one year of experience in a job involving utility meter reading.        
• Possession of a valid Driver's License.
• Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

• Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

• Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

• Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.   
• Frequently required to balance, stoop, kneel, crouch or crawl.

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:       

• Establishes new services and disconnects existing services by installing and removing water meters or turning valves.      
• In-field delinquent account collections activities including severance disconnects.       
• Performs field investigations of public complaints, leak adjustments, violations of ordinances and of billing information.      
• Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
• Maintains records of duties performed, vehicle usage and maintenance.      
• Maintains and updates maps, charts and graphs.        
• Performs meter reading duties.      
• Handles escalated complex customer service matters in the form of CRMs.        
• Install, operate, analyze, and report on specialized automated meters.       
• Maintains records of duties performed, vehicle usage and maintenance.      
• Maintains and updates maps, charts and graphs.      
• Performs meter reading duties.       
• Assists supervisors in daily work scheduling, administrative and billing issues, and dispatching.
• Meter Reading Route analysis, billing analysis of commercial accounts, and billing cycle optimization.       
• Refines or develops new procedures or guidelines.      
• Trains new personnel.        
• Automated Metering plans, procurement, and implementation.        
• Un-metered Fire-line sizing.     
• Host/Sub-meter relationship analysis.       
• School Board metering liaison (Interior AC unit credit meters).      
• Tanker truck metering.       
• Construction /Hydrant meter monitoring.

• Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.       
• Skill in meter reading.       
• Skill in the use of basic hand tools.      
• Ability to follow oral and written instruction.       
• Ability to follow established procedures.       
• Ability to work effectively with others.       
• Ability to communicate effectively both orally and in writing.      
• Ability to read and understand job related material.       
• Ability to perform basic mathematical calculations.
• Ability to use tables to compute fees and interest.
• Knowledge of franchise operations, line maintenance operations, after hour procedures and leak detection methods and water conservation practices.        
• Ability to resolve escalated customer issues.       
• Skill in applying the application of supervisory techniques.