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Hillsborough County Government

EBS Functional Support Anlyst III (#EBSFS3CLKS) CLKS
$29.47-$46.79 Hourly / $5,108.13-$8,110.27 Monthly / $61,297.60-$97,323.20 Yearly


Performs duties providing advanced functional expertise and complex analysis to users, and subordinate functional support analysts, in the integration and maintenance of Enterprise Business Solutions (EBS).  Incumbents in this classification perform the duties of the function and perform first line supervision of a team of functional support analysts.


A Bachelor's Degree in Business, Computers/Information Technology, or related field; and
Three years of experience in systems analysis using the specific business system application; and
Five years of experience in the functional related business department.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Knowledge of the underlying application architecture and data model.
  • Knowledge of principles and practices of business analysis, functional configuration and testing.
  • Knowledge of functionality, integrations and interrelationships between application modules.
  • Knowledge of functional areas and applicable inter-local government agencies’ business processes and standards.
  • Knowledge of federal, state and local laws and regulations related to data management.
  • Knowledge of database design, access, extraction, storage, security, control, and recovery procedures and methods.
  • Knowledge in the use and application of various reference and online resources to solve complex application problems.
  • Skill in defining systems security and control procedures.
  • Skill in verbal and written communication of technical information to non-technical users.
  • Skill in the application of supervisory techniques.
  • Ability to translate business process requirements into functional specifications.
  • Ability to train others and make presentations.
  • Ability to prioritize work and proof the work of subordinate functional support analysts, and others as needed.
  • Ability to monitor the effectiveness of existing systems and procedures, determine and implement recommendations for changes.
  • Ability to establish and maintain effective working relationships in a collaborative team environment.
  • Ability to ascertain facts through testing and observation, analyze needs and procedures accurately and logically, and to test system segments.


    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

    • Supervises, trains, evaluates performance, and initiates corrective action of subordinate staff.
    • Determines priorities, schedules and assigns work, and monitors the progress of assignments.
    • Provides advanced functional expertise and complex analysis for a broad range of application issues.
    • Independently resolves complex or elevated issues; and as needed collaborates with technical support staff to develop, test, and implement solutions.
    • Verifies and ensures quality standards and controls for functional area.
    • Collaborates with vendors, inter-local government agencies, business units, and technical support staff in the planning, design, development and deployment of new applications and enhancements to existing applications.
    • Analyzes data and information trends to support system capacity and performance.
    • Creates, analyzes, and executes complex reports, queries and data.
    • Modifies application configuration set up tables as required.
    • Manages, monitors and ensures appropriate application security and data management in accordance with guidelines and regulations governing security, access, auditing, distributing, and privacy.
    • Convenes and participates in collaborative meetings, conference calls, and video conferences, consisting of vendors, inter-local government agencies, technical support staff, and subordinate functional support analysts, related to support enterprise business solutions.
    • Prepares training materials, instructs training, and distributes updates of education information and communication to vendors, inter-local government agencies, business units, and subordinate functional support analysts.
    • Serves as liaison to vendors, inter-local government agencies, and business units, as needed.
    • Provides direction and guidance to subordinate functional support analysts on applicable work processes, best practices, and subject matter expertise.
    • Performs other related duties, as needed.

    This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


    Possession of a valid Driver’s License.

    CLASS: EBSFS3CLKS; EST: 9/18/2013; REV: ;