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Hillsborough County Government

EBS Functional Support Anlyst I (#EBSFS1GENO) GENO
$19.60-$31.11 Hourly / $3,397.33-$5,392.40 Monthly / $40,768.00-$64,708.80 Yearly




JOB OVERVIEW

Performs duties providing routine functional support to users of Enterprise Business Solutions (EBS) to identify and resolve application issues.

MINIMUM QUALIFICATIONS

A Bachelor's Degree in Business, Computers/Information Technology, or related field; and
One year of experience in systems analysis using the specific business system application; and
Three years of experience in the functional related business department.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Knowledge of assigned functional area and applicable inter-local government agencies’ business processes and standards.
  • Knowledge of system and functional analysis methods.
  • Knowledge in the use of various reference and online resources to solve application problems.
  • Skill in the use of enterprise business solution applications.
  • Skill in verbal and written communication of technical information to non-technical users.
  • Ability to maintain effective working relationships in a collaborative team environment.
  • Ability to compile, organize, interpret, and analyze data and information to solve application problems.
  • Ability to interpret and evaluate system issues from a user perspective.
  • Ability to systematically troubleshoot problems and implement corrective action as needed.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Provides assistance and support to application users in accordance with approved policies and procedures.
  • Troubleshoots user issues, identifies causes, and triages to the appropriate technical support staff.
  • Consults with technical support staff to assist solve issues, and tracks issues and their resolution in a database system.
  • Enters, maintains, and audits data to assist with the correction of errors.
  • Maintains application setup documentation, updates standard queries, and develops routine reports.
  • Assists in the establishment, enforcement, and application of security; and maintains configuration and setup tables in application.
  • Organizes and participates in meetings, conference calls, and video conferences, as needed.
  • Participates in the change request process by documenting, testing and certifying changes to applications.
  • Assists in the facilitation of training sessions, relaying user communications, and maintenance of user manuals, to keep users up-to-date on policies, procedures and processes.
  • Assists with test scenarios, acceptance criteria, and scripts.

Performs other related duties, as needed. This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

APPOINTING AUTHORITY MAY REQUIRE

Possession of a valid Driver's License.

CLASS: EBSFS1GENO; EST: ; REV: ;