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Hillsborough County Government

EBS Functional Support Anlyst I (#EBSFS1CLKO) CLKO
$22.49-$35.69 Hourly / $3,898.27-$6,186.27 Monthly / $46,779.20-$74,235.20 Yearly




JOB OVERVIEW

Performs duties providing routine functional support to users of Enterprise Business Solutions (EBS) to identify and resolve application issues.

MINIMUM QUALIFICATIONS

A Bachelor's Degree in Business, Computers/Information Technology, or related field; and
One year of experience in systems analysis using the specific business system application; and
Three years of experience in the functional related business department.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Knowledge of assigned functional area and applicable inter-local government agencies’ business processes and standards.
  • Knowledge of system and functional analysis methods.
  • Knowledge in the use of various reference and online resources to solve application problems.
  • Skill in the use of enterprise business solution applications.
  • Skill in verbal and written communication of technical information to non-technical users.
  • Ability to maintain effective working relationships in a collaborative team environment.
  • Ability to compile, organize, interpret, and analyze data and information to solve application problems.
  • Ability to interpret and evaluate system issues from a user perspective.
  • Ability to systematically troubleshoot problems and implement corrective action as needed.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Provides assistance and support to application users in accordance with approved policies and procedures.
  • Troubleshoots user issues, identifies causes, and triages to the appropriate technical support staff.
  • Consults with technical support staff to assist solve issues, and tracks issues and their resolution in a database system.
  • Enters, maintains, and audits data to assist with the correction of errors.
  • Maintains application setup documentation, updates standard queries, and develops routine reports.
  • Assists in the establishment, enforcement, and application of security; and maintains configuration and setup tables in application.
  • Organizes and participates in meetings, conference calls, and video conferences, as needed.
  • Participates in the change request process by documenting, testing and certifying changes to applications.
  • Assists in the facilitation of training sessions, relaying user communications, and maintenance of user manuals, to keep users up-to-date on policies, procedures and processes.
  • Assists with test scenarios, acceptance criteria, and scripts.
  • Performs other related duties, as needed.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

APPOINTING AUTHORITY MAY REQUIRE

Possession of a valid Driver's License.

CLASS: EBSFS1CLKO; EST: 9/18/2013; REV: ;