Performs and oversees investigative, enforcement and collection activities pertaining to delinquent utility accounts. Resolve escalated disputes. High level customer interaction involving Commercial Accounts and complexed or Multi-Family Residential Accounts. Lead worker and provides on job training to new employees.
Graduation from high school or possession of a GED certificate; and four years of experience in the credit and collections industry or comparable combination of education, training and experience may be substituted for minimum requirements.
Possession of a valid Driver License.
Or an equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.
DUTIES AND RESPONSIBILITIES
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:
CLASS: CUSTCSCPP4; EST: 4/29/2018; REV: ;