Performs investigative, enforcement and collection activities pertaining to delinquent utility accounts. Primary assignment is Single Family Residential Accounts.
Graduation from high school or possession of a GED certificate; and two years of experience in the credit and collections industry or comparable combination of education, training and experience may be substituted for minimum requirements.
Possession of a valid Driver License.
Or an equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.
Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
DUTIES AND RESPONSIBILITIES
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:
CLASS: CUSTCSCPP3; EST: 4/29/2018; REV: ;