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Hillsborough County Government

Computer Support and Network Specialist (#CSNSPCSOEO) SOEO
$19.60-$31.11 Hourly / $3,397.33-$5,392.40 Monthly / $40,768.00-$64,708.80 Yearly




JOB OVERVIEW

This position is responsible for providing technical assistance to users of PC/Apple products, peripheral equipment, networks, communications equipment, and for users’ software and hardware needs.

MINIMUM QUALIFICATIONS

A Bachelor’s Degree in a Computer Technology field; or
Four or more years of experience installing, configuring and supporting computer hardware and software technologies; and
Possession of a valid Driver's License.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Considerable knowledge of software installation, operation, testing and maintenance methods and techniques.
  • Working knowledge of computer hardware components and networking hardware.
  • Working knowledge of CRM, Apple/MAC products, VMWare.
  • Working knowledge of Windows Server 2003/2008 R2/2012 Standard & Essential experience.
  • Working knowledge of MS SQL Server experience, A+/Network +, CISCO network infrastructure.
  • Working knowledge of Virtualization, SharePoint, Terminal Server, Information Security.
  • Ability to support, install, troubleshoot and maintain Windows OS XP, OS Windows 7 and 8 MS Office , MS Exchange, Outlook, Active Directory, group policies, Window domain networking, local area networking, remote access software, VPN Technology, virus/spyware removal and recovery, PC imaging, personal firewall technologies, Google Apps.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Supports testing, installation and maintenance of software applications, hardware and networks.
  • Provides support for end-users using PC/Apple products including mobile devices such as iPhones, iPads, and Android devices.
  • Drives a vehicle to office locations to deliver, pick up, install, troubleshoot equipment problems and/or provide on-site support when required.
  • Receives calls reporting hardware and/or software failures or problems, and provides guidance for their quick solutions remotely utilizing IT support tools.
  • Identifies issues, troubleshoots, takes corrective action and recommends improvements.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: CSNSPCSOEO; EST: ; REV: ;