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Hillsborough County Government

Case Manager (#CSEMGRGENM) GENM
$17.23-$27.35 Hourly / $2,986.53-$4,740.67 Monthly / $35,838.40-$56,888.00 Yearly




JOB OVERVIEW

Performs duties collecting and analyzing socio-economic information, and arranging for comprehensive plans to deliver social service programs and promote self sufficiency of eligibile clients.

MINIMUM QUALIFICATIONS

An Associate's degree; and
Two years of experience assessing client eligibility for social service programs.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

TESTING REQUIREMENTS

A passing score on multiple-choice test number 35.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of the theories, techniques and methods of social services program delivery, and case management procedures.
  • Working knowledge of Federal, State, County, and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
  • Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
  • Skill in counseling others in attaining self sufficiency.
  • Skill in crisis intervention techniques.
  • Skill in dealing with social service clients under stressful conditions.
  • Ability to work effectively with others.
  • Ability to collect, organize and evaluate data and to develop logical conclusions.
  • Ability to correctly apply applicable laws, regulations, and policies to individual cases.
  • Ability to use a computer and related software.
  • Ability to communicate effectively, both orally and in writing.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow up, reassessment and service modification which will result in client self sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
  • Counsels individuals, families and groups; may perform crisis intervention; advocates for clients; and collaborates with community service agencies to provide information and services necessary to meet various socioeconomic needs in a variety of settings, to improve situations and restore to self sufficiency in a community setting.
  • Writes comprehensive client social histories; social services program procedures; case management plans, reports, studies and summaries; and other pertinent information used to document contacts, resources used, performance of service providers, satisfaction of client needs in conformance with local, State and Federal guidelines, and to improve and enhance program delivery.
  • May conduct surveys, research references, and develop programs; and plans, coordinates, facilitates, conducts, and evaluates training, workshops and other activities designed to enhance client abilities to eliminate their need for support services and become self sufficient.
  • Provides client assessment and other related information to public officials and others for their use in determining appropriate courses of action relative to client needs and situations; coordinates with social service agencies, psychologists, law enforcement, attorneys and judges to develop requirements to satisfy client needs; and attends or conducts meetings to exchange social service information.
  • Compiles data for use in evaluating program performance, reports, service provider payments, program documents, financial needs, and budgeting, using manual methods and personal computer applications.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: CSEMGRGENM; EST: 6/18/1997; REV: 5/14/2012;