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Hillsborough County Government

Computer Operations Supervisor (#COPSSVGENQ) GENQ
$22.23-$35.30 Hourly / $3,853.20-$6,118.67 Monthly / $46,238.40-$73,424.00 Yearly


Performs and supervises computer operations duties involving job scheduling in conformance with established production standards.


An Associate's degree or higher in in any data processing field; and
One year of experience as a supervisor or lead worker.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of mini or mainframe computer operating consoles and common peripheral equipment.
  • Considerable knowledge of methods and procedures employed in monitoring mini and mainframe computer operations and correcting error conditions.
  • Working knowledge of hardware and software processing capabilities, procedures and limits.
  • Working knowledge of scheduling and production requirements and procedures.
  • Some knowledge of Job Control Language (JCL).
  • Ability to read and comprehend technical computer manuals and instructions.
  • Ability to communicate effectively both orally and in writing with employees and superiors.
  • Ability to evaluate operational and production needs.
  • Ability to operate large, complex computer systems utilizing multiple peripherals.
  • Ability to develop operation and procedural schedules.
  • Ability to work effectively with others.
  • Ability and willingness to work shifts.
  • Ability to plan, organize and supervise the work of others.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Operates and supervises the operation of computer and peripheral equipment. Supervises the work of assigned shift operations personnel by scheduling, assigning and reviewing work, providing training and counseling, and evaluating performance.
  • Notifies operations manager of any problems during the shift.
  • Provides training to new operations staff and keeps all personnel updated on new or changing department requirements and procedures.
  • Prepares daily shift reports to reflect current operational status of personnel and equipment.
  • Manages production and operation schedules for both employees and equipment.
  • Maintains and insures maintenance of computer and peripheral equipment.
  • Ensures that security procedures are followed.
  • Assists in developing operational procedures for department.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: COPSSVGENQ; EST: 4/29/1997; REV: 2/26/2001;