Hillsborough County Government logo or seal
Hillsborough County Government

Computer Operations Supervisor (#COPSSVCLKQ) CLKQ
$25.51-$40.50 Hourly / $4,421.73-$7,020.00 Monthly / $53,060.80-$84,240.00 Yearly


Performs and supervises computer operations duties involving job scheduling in conformance with established production standards.


An Associate's degree or higher in in any data processing field; and
One year of experience as a supervisor or lead worker.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of mini or mainframe computer operating consoles and common peripheral equipment.
  • Considerable knowledge of methods and procedures employed in monitoring mini and mainframe computer operations and correcting error conditions.
  • Working knowledge of hardware and software processing capabilities, procedures and limits.
  • Working knowledge of scheduling and production requirements and procedures.
  • Some knowledge of Job Control Language (JCL).
  • Ability to read and comprehend technical computer manuals and instructions.
  • Ability to communicate effectively both orally and in writing with employees and superiors.
  • Ability to evaluate operational and production needs.
  • Ability to operate large, complex computer systems utilizing multiple peripherals.
  • Ability to develop operation and procedural schedules.
  • Ability to work effectively with others.
  • Ability and willingness to work shifts.
  • Ability to plan, organize and supervise the work of others.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Operates and supervises the operation of computer and peripheral equipment.
  • Supervises the work of assigned shift operations personnel by scheduling, assigning and reviewing work, providing training and counseling, and evaluating performance.
  • Notifies operations manager of any problems during the shift.
  • Provides training to new operations staff and keeps all personnel updated on new or changing department requirements and procedures.
  • Prepares daily shift reports to reflect current operational status of personnel and equipment.
  • Manages production and operation schedules for both employees and equipment.
  • Maintains and insures maintenance of computer and peripheral equipment.
  • Ensures that security procedures are followed.
  • Assists in developing operational procedures for department.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: COPSSVCLKQ; EST: 8/19/2013 2:22:00 PM; REV: 8/19/2013 2:22:00 PM;