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Hillsborough County Government

Claims Service Rep II (#CLMRP2GENK) GENK
$15.15-$24.06 Hourly / $2,626.00-$4,170.40 Monthly / $31,512.00-$50,044.80 Yearly


Performs administrative duties in the review and processing of liability and Workers' Compensation claims.


Graduation from high school or possession of a GED Certificate; and
Three years of experience in liability or Workers’ Compensation claims service work.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Working knowledge of Workers’ Compensation claims processing rules and regulations.
  • Ability to work effectively with the public and staff.
  • Ability to collect, organize and evaluate data and to develop logical conclusions.
  • Ability to prioritize work.
  • Ability to handle confidential information.
  • Ability to use a computer and related software.
  • Ability to prepare and maintain work related records and reports.
  • Ability to communicate effectively both orally and in writing.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Reviews and processes automobile, general liability and Workers’ Compensation claims.
  • Follows procedures for wage determination, liability, claimant and health care provider payments, coordination with payroll and finance staff, physical standards determination and the formulation of policies and regulations.
  • Coordinates with County Attorney's Office on claims litigation.
  • Maintains information on County, State and Federal Workers’ Compensation rules and regulations.
  • Coordinates Workers’ Compensation and employee termination processing actions with claimants, attorneys and health care providers.
  • Prepares claims and negotiated settlement documentation for health care providers medical authorizations, rehabilitation counselors and claimants.
  • Advises agencies and department personnel in the preparation of state forms and payroll reporting.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: CLMRP2GENK; EST: 2/3/1999; REV: 10/11/2011;