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Hillsborough County Government

Claims Service Rep I (#CLMRP1GENI) GENI
$13.38-$21.25 Hourly / $2,319.20-$3,683.33 Monthly / $27,830.40-$44,200.00 Yearly




JOB OVERVIEW

Performs administrative duties in the review and processing of liability and Workers' Compensation claims.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and
One year of experience in liability or Workers’ Compensation claims service work.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Some knowledge of Workers’ Compensation claims processing rules and regulations.
  • Ability to work effectively with the public and staff.
  • Ability to communicate effectively both orally and in writing.
  • Ability to prioritize work.
  • Ability to handle confidential information.
  • Ability to use a computer and related software.
  • Ability to prepare and maintain work related records and reports.
  • Ability to prepare and maintain work related records and reports.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Reviews for accuracy and completeness automobile, liability and Workers’ Compensation claims.
  • Maintains information on County, State and Federal Workers’ Compensation rules and regulations.
  • Assists in the gathering of information and in the coordination of Workers’ Compensation and employee termination processing actions with claimants, attorneys and health care providers.
  • Advises agencies and department personnel in the preparation of state forms and payroll reporting.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

ADDITIONAL REQUIREMENTS FOR SOME POSITIONS

 


CLASS: CLMRP1GENI; EST: 2/3/1999; REV: 10/11/2011;