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Hillsborough County Government

Business Systems Department Specialist (#BUSSDSCLKO) CLKO
$22.49-$35.69 Hourly / $3,898.27-$6,186.27 Monthly / $46,779.20-$74,235.20 Yearly


Serves as the department/agency business system super-user and functional system expert in supporting and maintaining the business system including ad hoc report generation, ensuring system enhancements are implemented as required, performing routine system testing and upgrades, and providing user training and communications. Analyzes and evaluates departmental processes to determine opportunities for business and system process improvements and efficiencies. Serves as department liaison to centralized IT function.


An Associate's degree in Business, Computers, or related field; and
One year of experience using the specific business system application; and
Three years of experience in the related business department.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Knowledge of related business systems applications, operating systems, and network connectivity related to the business system functionality.
  • Knowledge of database concepts, functionality, and basic structure.
  • Knowledge of report writing applications.
  • Knowledge of business processes that impact system operations.
  • Knowledge of specific business metrics, and ability to generate ad hoc reports to support business objectives.
  • Ability to coordinate and communicate with internal and external customers.
  • Ability to resolve functional system issues.
  • Ability to assist IT services with reviewing and editing system documentation.
  • Ability to diagnose and fix system and database problems that arise in the normal course of business.
  • Ability to work, proactively and effectively with IT services to identify and recommend needed system improvements.
  • Ability to manage multiple priorities in a flexible business environment.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Produces, maintains and supports a variety of reports utilizing appropriate reporting tools.
  • Assists in development of standard reports for ongoing department needs.
  • Helps maintain data integrity in systems by running queries and auditing data.
  • Maintains users’ log on/passwords and sets users’ security levels.
  • Oversees the daily operation of the designated system.
  • Verifies that the appropriate processes have occurred.
  • Monitors system interface to ensure it is functioning properly.
  • Tracks system issues and works with central IT services to resolve them in a timely manner.
  • Trains and supports departmental and/or agency users in use of application modules and functions.
  • Solicits feedback and identifies overall needs of end users.
  • Analyzes and tests additional application functions and modules to evaluate and recommend opportunities for new processes.
  • Develops guidelines and procedure manuals as needed.
  • Runs test scripts and performs system patches as directed and supported by central IT services and reports any issues back to central IT services for resolution.
  • Acts as first level of support for departmental and/or agency application problems and issues and is first line of contact with central IT services whenever problems are encountered.
  • Acts as a liaison between the functional group and central IT services.
  • Participates as the primary super-user in the implementation and testing of new applications, reports, processes, etc.
  • Provides testing results to appropriate resources.
  • Assists with identifying and developing business system requirements.
  • Solicits new and validates existing user requirements from end users.
  • Assists Contracts/Procurement department in creating RFI/RFQ/RFP for software selection – provides input for vendor selection process.
  • Keeps informed and updated on system changes, enhancements, upgrades, and other user related information as required.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.