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Hillsborough County Government

Business Analyst II (#BUSAN2GENP) GENP
$20.72-$32.89 Hourly / $3,591.47-$5,700.93 Monthly / $43,097.60-$68,411.20 Yearly


Performs responsible technical and professional duties analyzing and developing improved managerial policies, practices, methods, procedures, and organizational structures. Duties involve providing responsible technical and professional assistance to departments and agencies in reviewing and analyzing a variety of complex organizational structures, procedures, and existing programs to include identifying areas where corrective action should be implemented. Duties are performed under the general supervision of an immediate supervisor who evaluates performance through observation of work, periodic conferences, critiques, and/or records and reports.


A Bachelor's degree; and
Two years of experience in the development, implementation, and evaluation of business methods and procedures.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of management principles, practices and procedures.
  • Considerable knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.
  • Working knowledge of analysis and research techniques, methods and procedures.
  • Working knowledge of English spelling, grammar and punctuation.
  • Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
  • Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
  • Ability to use considerable initiative and exercise sound judgment in making conclusive recommendations based on business needs.
  • Ability to communicate effectively and persuasively, both verbally and in writing.
  • Ability to participate effectively in the formulation of departmental policies and procedures.
  • Ability to work effectively with others.
  • Ability to set priorities, meet deadlines and multi-task.
  • Ability to use a computer and related software.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Conducts management system review projects involving work measurement studies, managerial control, plans of service, methods analysis, and other aspects of operational audits.
  • Reviews departmental/agency organizational structures, identifies difficulties, and presents recommendations for corrective action.
  • Performs research studies independently or as a project manager coordinating assigned personnel.
  • Applies appropriate procedures necessary for the analysis of budgeted and allocated resources during reviews and evaluations of departmental/agency directors in the installation of new management procedures and techniques.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: BUSAN2GENP; EST: 1/17/1974; REV: 7/15/2011;