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Hillsborough County Government

Assistant Animal Shelter Coord (#ASTASCGENL) GENL
$16.20-$25.72 Hourly / $2,808.00-$4,458.13 Monthly / $33,696.00-$53,497.60 Yearly




JOB OVERVIEW

Performs advanced coordination and day-to-day supervisory duties involving animal care and customer service functions of a large animal shelter operation.  The Assistant Animal Shelter Coordinator is responsible for assuring that the quality of the work and work processes meets or exceeds the quality standards set by Animal Services.

MINIMUM QUALIFICATIONS

An Associate's degree; and
Two years experience in animal care services or customer care services.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Knowledge of animal shelter procedures and regulations.
  • Knowledge of safety, sanitation, and humane environmental conditions of animals and animal shelters.
  • Knowledge of laws and ordinances relating to animal control and care.
  • Ability to prepare reports tracking animal care and animal shelter operations.
  • Skills in effective communication and conflict resolution with customers and staff.
  • Ability to work non-standard schedules, to support emergency, disaster and evacuation requirements.
  • Ability to organize, schedule, and maintain fluctuating staffing and workload requirements.
  • Ability to handle hostile and diseased animals with potential personal risk and exposure.
  • Ability to stand, bend, stoop, kneel, and lift 50lbs repetitively and continuously throughout shift.
  • Ability to use Microsoft Office and computer applications.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Responds to and resolves elevated, complex, or contentious customer inquiries and complaints related to animal care and services; Elevates matters to Animal Shelter Coordinator that require management level authority for action and resolution.
  • Inspects work and oversees work processes to ensure and monitor quality and adherence to policies and procedures; reports and corrects deficiencies in a timely manner.
  • Inspects shelter areas for cleanliness, orderliness of supplies, and working order of equipment, to ensure a safe, sanitary, and humane environment.
  • Supervises and trains assigned staff, evaluates performance and initiates corrective action as needed.
  • Assigns, monitors and maintains staffing and workload assignments to ensure appropriate staffing and timely completion of workload.
  • Prepares, monitors and maintains staff schedule, to include leaves, vacation, sick callouts, and overtime requirements, to ensure full staffing and completion of duties.
  • Prioritizes the work of Animal Shelter Technicians to ensure quality animal care, appropriate customer service, and effective use of staff; elevates supervisory issues to Animal Shelter Coordinator, as needed.
  • Provides Animal Shelter Technicians with on-the-job training, guidance, and direction on proper workflow processes, and improvement of work quality; elevates supervisory issues to Animal Shelter Coordinator, as needed.
  • Prepares reports and information of animal intake, adoptions, customer care service response times and end-results.
  • Makes standard and routine decisions to solve operational and administrative problems.
  • Recommends improvements to operations and service delivery to the Animal Shelter Coordinator for review, approval, and implementation.
  • Assists Animal Shelter Technicians with information and education regarding, animal screenings, ordinances, policies, procedures, adoptions, requirements, tags, fees, and licensing.
  • Administers animal vaccinations and documents animal health history with appropriate information.
  • Performs clinical preparation of deceased animals for rabies testing.
  • Performs procurement, inventory, and logistical processing of supplies and equipment.
  • May participate in performing the actual duties of the Animal Shelter Technician and substitute for subordinates as needed.
  • Performs other related duties as required.  

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

SPECIAL PROBATIONARY NOTE

Possession of a State of Florida Euthanasia Certification within 6-month probationary period.

CLASS: ASTASCGENL; EST: 10/29/2013; REV: ;